Summary
Overview
Work History
Education
Skills
References
Generic

Christine Burroughsford

Dartmouth,NS

Summary

Customer-focused professional with a successful 20+ year career in the retail sector. Over 15 years management experience. Dynamic and successful at applying great customer service and communication skills in busy business environments.

Overview

23
23
years of professional experience

Work History

Department Manager

Canadian Tire
10.2021 - 07.2023
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Communicated with managers of other departments to maintain transparency.
  • Built positive relationships with customers to increase repeat business.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Created employee schedules to align coverage with forecasted demands.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Department Manager

Canadian Tire
12.2015 - 10.2021
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established team priorities, maintained schedules and monitored performance.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Communicated with managers of other departments to maintain transparency.

Sales Associate Specialist

Staples Canada
02.2008 - 12.2015
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Built relationships with customers and community to promote long term business growth.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Stayed current on company offerings and industry trends.
  • Informed customers of promotions to increase sales productivity and volume.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Trained new employees on customer service, money handling and organizing strategies.

Shift Manager

Blockbuster Video
06.2003 - 02.2008

Store Manager

SUBWAY®Restaurants
09.2000 - 05.2002

Education

Travel & Tourism

CompuCollege School of Business
Halifax, NS
06.1996

Grade 12 -

Sackville High School
Lower Sackville, NS
06.1993

Skills

  • Retail Management
  • Scheduling and Coordinating
  • Directing Team Members
  • Emergency Response
  • Employee Performance Evaluations
  • POS Software
  • Suggestive Selling
  • Staff Hiring and Retention

References

Sharon Burroughsford

Life Safety Systems - Small/Large Project Coordinator

902 818-9928

Denise Perry

Staples - General Manager

902 478-4492

Gloria Sudbury

Canadian Tire - Department Manager

902 877-5342

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Christine Burroughsford