Summary
Overview
Work History
Education
Skills
Timeline
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Christine Yaacoub

Christine Yaacoub

Hinton,Canada

Summary

Highly motivated employee with a strong work ethic, adaptability, and interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in customer service, multitasking, and time management. Thrives under pressure and consistent in work quality and speed.

Overview

14
14
years of professional experience

Work History

Housekeeping Manager

Tara Vista Inn
Hinton, Canada
07.2023 - Current
  • Resolved customer complaints in a timely manner.
  • Supervised, trained, evaluated, and scheduled staff of housekeepers daily.
  • Developed and implemented housekeeping policies and procedures to ensure efficient operations.
  • Performed quality control inspections for guest rooms and public areas.
  • Ordered cleaning supplies, linens, chemicals, amenities. as needed.
  • Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
  • Assisted in developing hotel marketing strategies aimed at increasing revenue.
  • Investigated incidents involving guests or employees that occurred within the hotel premises.
  • Perform front desk duties as necessary.
  • Manage the renovation and maintenance works.
  • Approve & record all expenses of the hotel

HR Manager /Administrative Bookkeeper

Blue Oasis Veterinary Clinic
Dubai, UAE
09.2013 - 06.2023
  • Preparing the schedule of the staffs every month.
  • Summarizing the overtime, holidays, and working hours of the staffs for payroll.
  • In the event of vacancies or absences, fulfill the necessary duties to ensure the smooth operation of the clinic (Front desk, Call Center, Relocation, and Pharmacy).
  • Assisted in employee recruitment and hiring processes.
  • Maintain inventory for veterinary prescription diet.
  • Responded promptly to customer inquiries and complaints via email and telephone.
  • Managed compensation, insurance, employees' flight tickets, and vacation days.
  • Served as the primary contact for corporate customers' inquiries regarding account status and payments.
  • Recorded debit, credit, and account transactions in computer spreadsheets, databases, and QuickBooks.
  • Received and recorded cash, checks and transfers.
  • Recorded all online payments done by the customers.
  • Review and approve cash expenses.
  • Coordinated with vendors and clients to resolve billing and payment issues.
  • Entered deposits, credit card charges and sales entries to facilitate cash management.
  • Check the cash payments received by the front desk employees.
  • Help the visiting consultant with flight, hotel booking, client booking/appointment, and consultation needs.
  • Summarize all the accounting reports for the visiting consultants.
  • Coordinate with maintenance the things that need repair.

Shift Supervisor

Southgate Foods Inc. (Jollibee Philippines Franchise)
Makati City, Philippines
10.2012 - 08.2013
  • Preparing the daily schedule of the staffs
  • Preparing Marketing Strategy every month
  • Preparing Payroll of all the employees
  • Monitor the stocks and prepare the daily order
  • Delegating tasks to staffs and monitoring their performance
  • Establishes general filling system for safekeeping or records, accounts, contracts, personnel documents etc.
  • Recruiting, training and supervising new staffs
  • Implementing new administrative system and procedures

Shift Supervisor

Army Navy Burger and Burrito Inc.
Makati City, Philippines
04.2012 - 10.2012
  • Provide general support to the Store Manager in managing store's overall performance and in the execution of operational plans to achieve sales and profit targets
  • Preparing the daily schedule of the staffs
  • Preparing Payroll of all the employees
  • Handling people management and Operations
  • Ensure delivery of excellent Customer Service, comply to cleanliness standards and ensure high food quality
  • Handling daily/monthly inventory
  • Establishes general filing system for safekeeping of records, contracts, personnel documents, etc.; maintain complete confidentiality of records
  • Makati City, Philippines

Waitress

Port Royal Ocean Resort and Conference Centre
Port Aransas, U.S.A.
03.2011 - 06.2011
  • Write customers' food orders on order slips, memorize orders, or enter orders into computers for transmission to kitchen staff.
  • Collect payments from customers.
  • Serve food and/or beverages to customers; prepare and serve specialty dishes at tables as required.
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Barista

Rustan Coffee Corporation (Starbucks Philippines)
Paranaque City, Philippines
06.2010 - 01.2011
  • Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
  • Clean or sanitize work areas, utensils, or equipment
  • Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning
  • Describe menu items to customers or suggest products that might appeal to them
  • Order, receive, or stock supplies or retail products
  • Power Station, D
  • Macapagal Avenue, Paranaque City

Education

Bachelor of Science - Hospitality Management

Colegio De San Juan De Letran
Manila, Philippines
03.2012

Skills

  • Microsoft Word, Excel & Powerpoint
  • Bookkeeping Software (Quickbooks & Xero)
  • Infinity Software
  • Guest Relations
  • Payroll Administration
  • Retail sales customer service
  • Schedule Management
  • Telephone Etiquette
  • Inventory Tracking
  • Invoice Processing
  • Bank Reconciliation
  • Transaction entry
  • Pet Relocation Process
  • Appointment Scheduling
  • Complaint resolution

Timeline

Housekeeping Manager

Tara Vista Inn
07.2023 - Current

HR Manager /Administrative Bookkeeper

Blue Oasis Veterinary Clinic
09.2013 - 06.2023

Shift Supervisor

Southgate Foods Inc. (Jollibee Philippines Franchise)
10.2012 - 08.2013

Shift Supervisor

Army Navy Burger and Burrito Inc.
04.2012 - 10.2012

Waitress

Port Royal Ocean Resort and Conference Centre
03.2011 - 06.2011

Barista

Rustan Coffee Corporation (Starbucks Philippines)
06.2010 - 01.2011

Bachelor of Science - Hospitality Management

Colegio De San Juan De Letran

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Christine Yaacoub