Christine Winters
Langley,BC
Summary
Professional hospitality leader with proven track record in managing high-performance teams and driving customer satisfaction. Skilled in operational management, staff training, and budget oversight. Known for adaptability, strong problem-solving abilities, and focus on achieving results through collaborative efforts. Consistently delivers exceptional dining experiences while maintaining high standards and efficiency.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
The Hardbean Brunch Co
03.2022 - 06.2025
- Participated in the opening and operations of all 3 store locations
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Ensured compliance with all health department regulations as well as company policies and procedures.
Bartender - Bar Manager
Browns Social House
2012 - 03.2022
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Hostess - Expo - Server
Ricky's All Day Grill
09.2009 - 03.2016
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Associate of Applied Science -
Kwantlen Polytechnic University
Langley, BC01-2014
High School Diploma -
WGSS Secondary School
Langley, BC06-2012
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Customer relations
Languages
English
Full Professional
Certification
- Serving it Right Certificate #1574562
Timeline
Restaurant General Manager
The Hardbean Brunch Co
03.2022 - 06.2025
Hostess - Expo - Server
Ricky's All Day Grill
09.2009 - 03.2016
Bartender - Bar Manager
Browns Social House
2012 - 03.2022
Associate of Applied Science -
Kwantlen Polytechnic University
High School Diploma -
WGSS Secondary School
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