CHRISTINE WILLIAMS
Calgary,Canada
Summary
Detail oriented and results-driven professional with over 10 years of concierge service and customer service experience. Known for excellent organizational skills and the ability to prioritize tasks in a fast paced enviroment. Passionate about delivering high-quality service and ensuring customer satisfaction. Strong focus on fostering relationships and ensuring client satisfaction. Highly organized Concierge with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty.
Overview
15
15
years of professional experience
Work History
Onsite Concierge/onsite Building Manager
MYVIP CONCIERGE
Calgary, Canada
05.2021 - 06.2025
- Greeted residents, visitors, staff with a friendly professional manner
- Provided tradesmen access to the building and suites when needed upon owners appovals.
- Provided trades keys/monitored trades while onsite
- Maintained resident key log.
- Documented parcels from various delivery companies. Maintained parcel log. Informed residents of parcel arrival.
- Suite checks: Regular wellness checks done on resident suites at the owners request to ensure no leaks or other deficiencies arise while they are away.
- Maintained and updated building resident list and data bases
- Programmed fobs for building access. Created and maintained an accurate fob database
- Scheduled trades for building service and or maintenance upon the direction of owners, board members or offsite property management.
- Performed daily building checks to ensure the building is running smoothly. Reported deficiencies to the board members and offsite property management.
- Provided CTV video to Calgary City Police, Board Members of Churchill and offsite Property Manager when incidents occured.
- Managed onsite cleaning staff
- Decorated the lobby at Christmas time
- Onsite Concierge/onsite Building Manager for Churchill Estates
Onsite Concierge/Building Manager
MYVIP CONCIERGE
Calgary, Canada
04.2015 - 07.2020
- Greeted Residents, visitors and staff
- Provided tradesmen access to building mechanical rooms. Supervised trades while onsite.
- Maintained resident key log
- Maintained buiding resident list and data bases
- Programmed fobs and access cards for building access. Created and maintained fob database
- Performed daily building checks to ensure the buidling is running smoothly. Reported irregularities to offsite building manager.
- Onsite Concierge/Building Manager for Cedarbrae Gardens
Administrative Assistant/Student Co-Ordinator
CDI College
Calgary, Canada
06.2010 - 08.2013
- Direct activities of administrative departments such as admissions, registration and career services.
- Operate telephone switchboard to answer, screen, or forward calls providing information, taking messages or scheduling appointments.
- Greet persons entering the establishment, determine the nature and purpose of the visit and direct or escort them to specific destinations.
- Collect, sort and distribute mail. Prepare mail for courier deliveries.
- Schedule appointments and maintain/update appointment calenders.
- Updated student files with certificates and diplomas
Education
Some College (No Degree) - General
St. Francis High School
Calgary, ABSome College (No Degree) - Medical Receptionist
Bow Valley College
Calgary, ABSkills
- Access control and key management
- Building maintenance and facility supervision
- Parcel tracking and trades coordination
- Customer relationship management
- Problem solving and attention to detail
- Resident engagement and local attractions knowledge
- Management interaction
Timeline
Onsite Concierge/onsite Building Manager
MYVIP CONCIERGE
05.2021 - 06.2025
Onsite Concierge/Building Manager
MYVIP CONCIERGE
04.2015 - 07.2020
Administrative Assistant/Student Co-Ordinator
CDI College
06.2010 - 08.2013
Some College (No Degree) - General
St. Francis High School
Some College (No Degree) - Medical Receptionist
Bow Valley College