Christine Williams
Chatsworth,ON
Summary
Proven track record in enhancing workplace safety and customer satisfaction, notably at Intelligarde International. Excelled in security and sanitization, demonstrating keen observation and exceptional verbal communication. Achieved significant improvements in client service through diligent work ethic and effective incident reporting, fostering secure and welcoming environments.
Overview
18
18
years of professional experience
Work History
House Cleaner
Self-employeed
07.2021 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
Commercial Cleaner
Huron Tractor, Chatsworth
01.2023 - 03.2024
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, and professional entrances.
- Organized and used industrial cleaning products following strict safety procedures.
- Disposed of trash and recyclables each day to avoid waste buildup.
Restaurant Hostess
The Pump Bar & Grille
03.2015 - 08.2016
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Concierge
Regency Retirement Village
09.2010 - 12.2015
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Security Guard
Intelligarde International
11.2006 - 01.2009
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Education
Diploma - Community And Justice Service Worker
Humber College
Toronto, ON06.2013
High School Diploma -
Peel Alternative South
Mississauga, ON06.2006
Skills
- Cleaning and sanitization
- Customer Service
- Verbal and written communication
- Patrolling
- Workplace Safety
- Security camera monitoring
- Work ethic
- Incident Reporting
- English fluency
- Keen observer
Languages
English
Native or Bilingual
Volunteer - Gatehouse Etobicoke ON.
Facilitated Group therapy for survivors of sexual assault.
Timeline
Commercial Cleaner
Huron Tractor, Chatsworth
01.2023 - 03.2024
House Cleaner
Self-employeed
07.2021 - Current
Restaurant Hostess
The Pump Bar & Grille
03.2015 - 08.2016
Concierge
Regency Retirement Village
09.2010 - 12.2015
Security Guard
Intelligarde International
11.2006 - 01.2009
Diploma - Community And Justice Service Worker
Humber College
High School Diploma -
Peel Alternative South
Similar Profiles
April SpencerApril Spencer
At Home Mom at Self-employeedAt Home Mom at Self-employeed
Ashley VincentAshley Vincent
Stay at Home Mom at Self-employeedStay at Home Mom at Self-employeed
Aria BrassertAria Brassert
Resale Seller at Self-employeedResale Seller at Self-employeed
Gregory GoldmanGregory Goldman
General Contractor at Self-employeedGeneral Contractor at Self-employeed
James EacottJames Eacott
CNC Machine Operator at AGNORACNC Machine Operator at AGNORA