Christine Welsh
Leamington,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Branch Manager
WFCU Credit Union
07.2021 - Current
- Developed a high-performing team through training, and performance management initiatives.
- Established strong relationships with key clients through attentive service and expert product knowledge, solidifying their loyalty and trust.
- Cultivated a collaborative work environment by encouraging open communication among team members, promoting positive teamwork dynamics.
- Participated in local networking events to increase brand visibility within the community, generating interest from prospective clients.
Assistant Manager
WFCU Credit Union
05.2020 - 07.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members, fostering professional development and growth within the team.
- Managed daily branch activities for optimal performance, ensuring compliance with banking regulations.
Financial Services Representative
WFCU Credit Union
03.2014 - 05.2020
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
Personal Banking Officer/Senior Personal Banking Officer
Scotiabank
08.2001 - 02.2012
- Facilitated successful loan applications by meticulously reviewing borrower documentation and credit history.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Assessed borrowers financial situations to determine appropriate mortgage products and loan structure.
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
- Enhanced client satisfaction by providing expert financial advice and personalized investment strategies.
Education
Canadian Securities Institute
Business Administration
Canadore College of Applied Arts And Technology
North Bay, ON05.2001
Skills
- Relationship Building
- Business Development Expertise
- Problem-Solving Abilities
- Regulatory Compliance
- Customer Service Excellence
- Sales Proficiency
Languages
English
Timeline
Branch Manager
WFCU Credit Union
07.2021 - Current
Assistant Manager
WFCU Credit Union
05.2020 - 07.2021
Financial Services Representative
WFCU Credit Union
03.2014 - 05.2020
Personal Banking Officer/Senior Personal Banking Officer
Scotiabank
08.2001 - 02.2012
Canadian Securities Institute
Business Administration
Canadore College of Applied Arts And Technology
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