Christine Vivian
Toronto,Ontario
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
31
31
years of professional experience
Work History
House Cleaner
Maid it Home
09.2020 - 05.2022
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
- Provided excellent house cleaning and maid services to clients.
- Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
- Applied safety measures when mixing water and detergents in containers to prepare cleaning solutions.
- Sanitized apartments after move-out or prior to move-in.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Used time management and efficient cleaning methods to meet deadlines.
- Dusted picture frames and wall hangings with cloth.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping
Restaurant Bar Manager
Remarks Bar & Grill
10.2015 - 08.2020
- Orchestrated social functions, formal engagements and business meetings, resulting in significant increase in overall sales.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Checked ID cards and verified bar guests were of legal age.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
- Consulted with managers to organize special events and promotions.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Maintained energy and enthusiasm in fast-paced environment.
Server
Golden Pizza Bar and Grill
03.1999 - 02.2018
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Completed table resets by wiping down surfaces and refilling condiments.
- Organized and replenished supplies at food stations to optimize team performance.
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
Merchandiser
Mosaic Sales Solutions
01.2010 - 04.2015
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Established strong vendor relationships to maintain and support business.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Worked with managers and advertising directors to optimize promotions.
- Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Kept sales floor clean, neat and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Set up regular and promotional signage throughout sales floor.
- Kept work areas neat, clean and free from debris.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked designated items on shelves, end caps and displays.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Reset specific store departments or entire stores and fully set up new stores according to planograms.
- Built fixtures according to plan to effectively display new store merchandise.
- Stocked shelves to match planogram images and instructions.
Education
Completed 1st Year - Child And Youth Care
Seneca College of Applied Arts And Technology
North York, ONHigh School Diploma -
Pickering High School
Ajax, ONSkills
- Occupational Safety
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Exceptional Communicator
- Efficient and Detail-Oriented
- Customer Account Management
- Calm and Professional Under Pressure
- Critical Thinking
- Cool Under Pressure
- Outstanding Customer Service
- Cash Handling and Management
- Teamwork and Professionalism
- Excellent Attention to Detail
- Self-motivated professional
- Good listening skills
Smart Serve
Smart Serve Certified
Timeline
House Cleaner
Maid it Home
09.2020 - 05.2022
Restaurant Bar Manager
Remarks Bar & Grill
10.2015 - 08.2020
Merchandiser
Mosaic Sales Solutions
01.2010 - 04.2015
Server
Golden Pizza Bar and Grill
03.1999 - 02.2018
Completed 1st Year - Child And Youth Care
Seneca College of Applied Arts And Technology
High School Diploma -
Pickering High School
Certification
WHMIS
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