Christine Varez

Overall accountability to contribute and support the established vision and strategic direction of ITO+SRE and to provide exemplary service, system reliability and most importantly trust to our IT/BU Partners and ultimately our clients within the Business Office Pillar.

• Primary contributor supporting the completion of executive reporting
• Maintains key communication portals (Confluence, SharePoint, Jira and approved collaboration tools) supporting the business office

• Driving Operational Excellence by highlighting SRE C4E accomplishments
• Maintain comprehensive reporting of OKRs and KPIs.
• Evaluate Targets and Highlight Strategies to meet target goals
• Driving Culture and Community with SRE Education/Learning.
• Discovering the latest tools/trends to build SRE skills
• Responsible for executive communication, presentations, and business benefit realization
• Support events, outreach engagements, and segments supporting SRE Engineering Culture

• Developing innovative product recommendations based on customer feedback, User experience (UX) interpretation of customer feedback, commercial / technical / legal assessments, and leveraging their own domain of experience
• Identifying product opportunities and challenges and recommending expanding product offering to ensure competitive positioning
• Contributes to the execution of SRE's upskilling strategy, mandate, and target operating model.
• Develop and streamline a process for measuring quantitative metrics that report learning growth across teams; continuously monitor reports and adjust strategies/communications to reflect these metrics.
• Co-Lead TI's first Strategic Initiative Lab (SIL)

• The Strategic Tech Integration & Optimization (STIO) team specifically provides support Distributed Hosting Platform teams on Operational Efficiency, Optimization, Strategic Alignment and Governance as required to modernize overall processes and to execute on efficiency opportunities
• Develops and oversees the Hardware Procurement team; proactively involved in the day to day intake requests, special projects, business requests and operational activities to support Distributed Hosting Platforms in a timely provisions of services
• Co-Lead a 2021 Student Amplify Team; they won Biggest Pivot
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• Provided strong leadership to enhance team productivity and morale.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.

• Responsible for the day to day leadership, direction and facilitation of various components of strategy development, planning and execution in coordination with the Strategy team
• Assisted the Infrastructure Factory Delivery (IFD) program with planning sessions, value steams, weekly, bi-weekly and monthly reporting
• Worked with McKinsey with data collection and research validation
• Developed the OpenShift and Database as a Service (DaaB) Charge-back model; by working with Service Owners, Engineering/Architect, Cost & Management, Business & Performance, Capacity & Demand and Finance teams
• Assisting with TI Strategic 5-Yr Plan & Goals with planning sessions, visions sessions, template creation, and data collection
• Working closely with STS and TI pillars with 5-Yr and 1-Yr Object Key Results (OKR)
• Currently building a metrics/baseline process for reporting OKR progress.

• Provide leadership as a technical subject matter expert
• Provide advice and counsel on Product Management to various functions or business across RBC
• Leads area of expertise work streams that are part of a larger initiative
• Provided in-depth consulting services on new and strategic initiatives (2018 PLAN)
• Work with Service Directors and Service Owners/Partners to build and create Service Reviews and Service Strategies
• RBCx Season 2 Founder Alumni
• Design Thinking champion
• Implementing innovation methodologies/concepts and facilitating workshops
• Assisted with the Horizontal Efficiency (HEP) Program
• Product Manager for BAS and assisted with TI pillars such as DHS, DCI&S and O&SP
• Conducted brainstorming workshops
• Worked closely with Tower Reps/SMEs to gather supporting evidence for efficiency opportunities
• Presented HEP status/milestones to Tower SMT/VPs
• The HEP team helped TI achieve $82MM is savings by surpassing the HEP target of $77MM.

• Responsible for on-going business analysis activities and day-to-day execution of GSM’s business services
• Supporting projects and initiatives related to the execution of the product management life cycle and the activities related to enabling technology business management
• SME in Hosting Services: assists with inquires related to decommissioned AppCodes and application volumes discrepancies
• Worked with Senior Service Managers/Service Directors and Service Owners/Partners with the Service Strategies and Master Plans
• Provided TBM (Apptio) Demos for GTI Partners
• Provided Change Management support activities to ensure successful transformation of TBM Foundations, Moonstruck and SMLC projects.

• Assisted Service Managers with the daily management of end-to-end performance, design, customer satisfaction, financial performance, and the value of assigned infrastructure services
• Assisted with delivering cost competitive standardized services that met customer demand
• Provided TBM (Apptio) Demos to executives/business (OC, PRB, Town Hall, SMT and Component Owners)
• Created a knowledgebase within RBC Connect for SMA and RMA teams to encourage collaboration and knowledge sharing
• Dedicated SME for complex hosting analysis and projects
• Assisted with USWM cost pool exercise and inventory collection for the USWM on-boarding into FT.

• Worked closely with the Service Delivery Management team to support Infrastructure services on behalf of Canadian Wealth Management and Capital Markets Canada
• Communicated services and changes to the Business in a timely manner
• Worked closely with the Financial Transparency Team to ensure the ITI Infrastructure Service Catalogue was current
• Conducted annual OLA reviews to ensured Business needs were supported for CWM
• Provided DBI Service Desk statistics for CWM Executive Dashboard and Sev 1 Root Cause and Resolution details for CM Canada Executive Dashboard
• Designed and published the initial online IT Infrastructure Service Catalogue for Financial Transparency
• Launched the IT Billing Webpage via AdvisorNet.