CHRISTINE THUKU
London,Canada
Summary
Dynamic professional with a proven track record at Dynacare, excelling in laboratory analysis and quality control. Skilled in report preparation and active listening, I consistently enhance customer satisfaction and streamline operations. My ability to resolve complex issues and maintain high standards has driven success in both laboratory and customer service environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Laboratory Technician
Dynacare
London, Canada
07.2022 - Current
- Analyzed experimental results and determined whether results fit within standard procedures.
- Prepared reports, presentations, and articles using Microsoft Word and PowerPoint.
- Performed quality control checks on laboratory equipment and chemicals to maintain laboratory standards.
Customer Service Representative
Dynacare
London, Canada
01.2021 - 04.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
Post-Graduate Certificate - Business Management
Fanshawe College
ON08.2021
Bachelor of Science - Medical Technology
Morgan State University
MD12.2012
Skills
- Active listening
- Laboratory analysis
- Report preparation
- Quality control
- Time management
- Customer service
- Customer relations
- Data entry
Certification
- CAP( College of American Pathologists) Accredited Certificate
Timeline
Laboratory Technician
Dynacare
07.2022 - Current
Customer Service Representative
Dynacare
01.2021 - 04.2021
Post-Graduate Certificate - Business Management
Fanshawe College
Bachelor of Science - Medical Technology
Morgan State University
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