Dynamic Service and Sales Professional with a proven track record in various industries, excelling in lead generation, consultative sales, and client relations. Expert in building relationships and enhancing customer service, I consistently exceeded sales goals while implementing effective strategies to maximize profitability and client satisfaction. Skilled in contract negotiation and conflict resolution. Highly organized with strong attention to detail and time management. Currently pursing a CA Real Estate License
Overview
15
15
years of professional experience
Work History
Senior Business Development Representative
Arkance
11.2024 - Current
Developed business pipeline using cold and warm techniques.
Developed new opportunities by effectively communicating product lines to potential clients
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Developed knowledge of company products and services to make suggestions according to customer needs.
Enhanced sales techniques and marketing plans to strengthen business development efforts.
Engaged with customers to build business relationships.
Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Built diverse and consistent sales portfolio.
Achieved and Exceeded company defined sales goals.
Senior Corporate Recruiting Manager
The Johnson Group
11.2024 - 11.2025
Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
Customized wording of job profiles, social media techniques, and website subscriptions.
Recruited top talent to maximize profitability.
Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Designed, developed, and implemented successful recruitment process to successfully fill vacancies.
Managed a portfolio of 50 clients in the AEC industry
Airport Operations Supervisor
JetBlue Airlines
06.2017 - 06.2023
Represented airport interests in planning, construction and maintenance of facilities and grounds.
Composed technical documents and reports for interactions with FAA, DOT and other government agencies.
Worked with tenants and individual departments such as traffic control and customs to keep operations smooth and efficient.
Led daily operational, safety and security meetings to maintain optimal controls.
Created positive start to passenger trips by greeting passenger and providing seamless check-in and ticketing experience.
Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Managed of team of 65 direct reports for the above the wing operation
Property Manager
St. John Ultimate Villas
03.2011 - 12.2017
Communicated effectively with owners, renters, and on-site associates.
Implemented and enforced policies and procedures to maintain properties to highest standards.
Kept properties in compliance with local, state, and federal regulations.
Maximized rental income while minimizing expenses through effective planning and control.
Planned special events such as wedding, family reunions, and birthdays.
Luxury Concierge services to clients including travel arrangements
Generated leads for sales and rental properties through cold calls and referrals.
Conducted regular inspections of both interior and exterior of properties for damage.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Bachelor of Arts - Business Administration And Management
Thomas Edison State University
Trenton, NJ
Skills
Property Tours and Concierge Services
Contract Negotiation and Closing Tactics
Consultative sales
Lead generation
Superior Customer Service
Strong Interpersonal and Communication Skills
Relationship Building
Attention to Detail
Critical thinking
Cold Calling
Conflict Resolution
Timeline
Senior Business Development Representative
Arkance
11.2024 - Current
Senior Corporate Recruiting Manager
The Johnson Group
11.2024 - 11.2025
Airport Operations Supervisor
JetBlue Airlines
06.2017 - 06.2023
Property Manager
St. John Ultimate Villas
03.2011 - 12.2017
Bachelor of Arts - Business Administration And Management