CHRISTINE SONG
San Diego
Summary
Experienced with managing office operations and administrative tasks to support business functions. Utilizes organizational skills to ensure smooth workflow and efficient task completion. Knowledge of coordinating schedules and facilitating team communication.
Overview
11
11
years of professional experience
Work History
Office Operations Assistant- OBGYN
Ascension Sacred Heart Medical Group
Pensacola, FL
01.2024 - 09.2025
- Greet and assist visitors, clients, and employees with a welcoming and professional demeanor, managing incoming calls, emails, and inquiries effectively.
- Coordinate appointments, meetings, and events, ensuring seamless communication between clients and the public relations team, and maintaining an organized schedule.
- Provide accurate information about the organization's services, events, and promotions, acting as a knowledgeable resource for inquiries and creating a positive first impression.
- Assist with administrative tasks, such as handling mail, maintaining office supplies, and supporting the public relations team with various clerical duties to ensure smooth office operations.
- Document management- organizing, filing, and retrieving medical records in accordance with HIPAA laws and hospital policies while maintaining quality assurance.
- Insurance verification for patients using payer portals and calls.
- Experience in coding systems and ensuring accurate codes (with ICD-10 and CPT) for patient claims.
- Provided guidance and support to patients regarding their insurance benefits and coverage options.
- Trained new hires on inbound call procedures, customer service protocols, and HIPAA compliance.
- Effectively managed an average of 30+ inbound calls daily, answering patient inquiries, scheduling appointments, and resolving issues related to billing and insurance.
- Collaborated with healthcare providers and staff to ensure accurate and timely recordkeeping, including resolving coding discrepancies and clarifying patient information.
Inbound Team Member
Target
Maple Grove, MN
03.2022 - 04.2023
- Streamlined inbound truck unloading and stocking process, cutting down restocking time by 35% and expediting product availability.
- Collaborated with team members to maintain high standards of cleanliness and organization.
- Managed inventory levels, conducting regular stock checks to minimize discrepancies.
- Resolved customer inquiries effectively, fostering positive relationships and repeat business.
- Addressed the bottleneck in receiving goods by deploying a team-based stocking approach.
- Revitalized sales floor stock presentation by adopting a strategic zoning system.
- Alleviated the underperformance in shelf replenishment by instituting an agile stocking method.
- Enhanced customer experience through diligent stocking of products on the sales floor, minimizing empty shelf occurrences by 20%.
- Assisted in daily store operations, ensuring product availability and customer satisfaction.
Assistant Teacher
Especially for Children
Eden Prairie, MN
01.2015 - 01.2022
- Identified a lack of parent engagement and implemented a structured system for regular phone updates and face-to-face meetings, resulting in a 25% increase in parent participation in school-related activities.
- Tackled low parent-school interaction by establishing direct communication channels, culminating in a 20% rise in collaborative student support efforts.
- Overhauled scheduling process for varied educational programs, which led to a 10% reduction in time spent on administrative tasks and repurposed that time for direct educational support.
- Responded to the need for age and skill-appropriate scheduling, formulated comprehensive timetables, resulting in a smoother operational flow and 5% increased time for curriculum enhancement.
- Proactively sought to advance teaching proficiency by enrolling in specialized online and in-person courses, which added 5 diverse instructional strategies to the curriculum.
- Targeted classroom innovation by conducting extensive research into modern teaching practices through educational platforms, integrating 10 cutting-edge concepts that elevated student engagement by 15%.
Education
High School Diploma -
Eden Prairie High School
Eden Prairie, MN06-2016
Skills
- Healthcare Policy Knowledge
- Communication and Interpersonal Skills
- Customer Service
- Office administration
- Data entry proficiency
- Records management systems
- Administrative support
- Healthcare Technology Integration
- Multitasking Abilities
- Excellent communication
- File organization
- Document and file management
Awards
BEE Award Winner for Healthcare Administration in March 2025, BEE Award Winner for Healthcare Administration in June 2025
Timeline
Office Operations Assistant- OBGYN
Ascension Sacred Heart Medical Group
01.2024 - 09.2025
Inbound Team Member
Target
03.2022 - 04.2023
Assistant Teacher
Especially for Children
01.2015 - 01.2022
High School Diploma -
Eden Prairie High School