Christine Schulte
Penticton,BC
Summary
As a results-oriented person, I am dedicated to achieving goals and enhancing operational efficiency. I excel in fast paced environments where my attention to detail and organizational abilities allow me to thrive under pressure. My aptitude for quickly mastering new software applications has been key to my success. I am confident that my dedication and ability to handle multiple tasks simultaneously would make me a valuable asset to your organization.
Overview
11
11
years of professional experience
Work History
Reservations Team Leader
Balcomo a Ramada by Wyndham Hotel
06.2023 - Current
- Supervise and train reservations agents to ensure exceptional service and professional growth
- Foster a collaborative and positive team environment, encouraging open communication and feedback
- Set performance objectives and conduct regular evaluations to drive team performance
- Reservations Management: Utilize Opera Cloud and other reservation system applications proficiently to manage all aspects of bookings, including making reservations, modifying existing bookings, and adjusting inventory based on demand
- Monitor reservation trends and adjust strategies accordingly to optimize occupancy and revenue
- Ensure accurate and timely handling of all reservation inquiries and changes
- Reporting and Analysis: Prepare and analyze reports related to reservations and occupancy to identify opportunities for improvement
- Utilize data to forecast demand and make informed decisions regarding pricing and inventory management.
Supervisor
Watermark Beach Resort Hotel
07.2020 - 06.2023
- I was responsible for keeping the team atmosphere positive and taking over when times became difficult at the front desk
- I reviewed all room assignments, managed room inventory, and addressed guest requests and complaints
- I demonstrated strong multitasking and organizational skills
- Some of my administrative duties included answering the phone and answering guests' questions, making reservations, directing phone calls to appropriate departments and responding to reservation inquiries via email
- I thrived in a fast-paced environment and consistently made quick decisions and resolved issues, even under pressure, all while maintaining a focus on delivering high-quality service.
Front Office Manager
Best Western Plus Wine Country
12.2013 - 03.2020
- In my role as the Assistant to the General Manager, I contributed to the effective and profitable management of the hotel through a wide range of administrative duties
- My responsibilities included:
- Financial Administration: Managed payroll, banking activities, accounts receivable, and accounts payable, ensuring timely processing and accurate financial records
- Documentation: Utilized Microsoft Word to produce essential documents, including memos, contracts, policies, procedures, notices, and meeting minutes.Created and maintained various Excel spreadsheets for tracking forms, revenue reporting, and employee scheduling, integrating revenue data from multiple reports for comprehensive analysis
- Financial Reconciliation: Conducted monthly reconciliation of the Best Western Statement with hotel records, ensuring accuracy and resolving discrepancies
- Marketing and Sales Support: Assisted with marketing strategies and sales initiatives, focusing on rate and inventory management to maximize hotel occupancy and revenue
- Property Management & Third-Party Site Management: Successfully loaded codes, rates, and packages into the Property Management System, optimizing guest booking processes.Oversaw room inventory and rate management on third-party booking platforms, adjusting availability for weekdays and weekends based on demand
- Staff Management: Led initiatives in hiring, scheduling, and evaluating employees, fostering a high-performance work environment
- Developed and enforced safety protocols to protect the property, guests, and staff, ensuring compliance with all safety regulations.
Education
The Front Office Manager course thoroughly covered Revenue Management -
Occupational First Aid Level 1 - Expires Nov.2025 -
St. John Ambulance First Aid
Penticton, BCServing It Right - Completed - undefined
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Emergency First Aid for Industry & Occupational First Aid Level 1
Trained to render level 1 first aid in accordance with the Occupational Health and Safety Regulation. This also provided hands on training with a defibrillator.
Timeline
Reservations Team Leader
Balcomo a Ramada by Wyndham Hotel
06.2023 - Current
Supervisor
Watermark Beach Resort Hotel
07.2020 - 06.2023
Front Office Manager
Best Western Plus Wine Country
12.2013 - 03.2020
Serving It Right - Completed - undefined
The Front Office Manager course thoroughly covered Revenue Management -
Occupational First Aid Level 1 - Expires Nov.2025 -
St. John Ambulance First Aid
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