CHRISTINE SCHRECK
Summary
Dynamic and results-oriented professional recognized for exceptional efficiency and a proven ability to thrive in fast-paced environments. Strong team player with bilingual proficiency in French and English, facilitating effective communication across diverse teams. A detail-oriented approach ensures high-quality outcomes, while a steadfast commitment to success drives continuous improvement and achievement of goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bilingual Snr. Sales Administrator
Payfacto
01.2024 - Current
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Inside Sales Manager
Gamma Powersports
05.2022 - 06.2024
- Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Managed 6 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Bilingual Inside Sales Rep
Gamma Powersports
02.2020 - 04.2022
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Used CRM software to maintain detailed contact logs and account records.
- Informed customers of promotions to increase sales productivity and volume.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Product Manager
Canplas Industries Ltd.
03.2018 - 01.2019
- Coordinated project planning and execution with team members and team leads.
- Prioritized roadmap in order to achieve product goals and metrics.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
Bilingual Sales Coordinator
Canplas Industries Ltd.
03.2013 - 02.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Built relationships with customers and community to establish long-term business growth.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Sales Professional
Document Xcellence Inc.
09.2010 - 12.2011
- Applied prospecting expertise to generate and pursue leads, setting up appointments, and site visits to maintain budding relationships.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Negotiated prices, terms of sales and service agreements.
- Recorded accurate and efficient records in customer database.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
Canadian Management Centre (CMC)
Ontario Business Management Diploma - undefined
Conestoga College
OSSD - undefined
L'Amoreaux Collegiate Institute
Skills
- Skilled in advanced features of Microsoft Office and Zoho
- Stakeholder communication
- Effective problem-solving through active listening
- Experienced with multiple software applications
- Sales assistance
- Client engagement strategies
- Experienced with CRM software tools
- Proficient in handling multiple priorities
- Responsive to new challenges
- Collaborative teamwork skills
Accomplishments
- Oral and Written fluency in French and English
- Completed full integration of Revenue Quebec's new POS integration within designated territory (Payfacto)
- Developed and built strong relationships with dealer network resulting in 30% increase sales in territory (Gamma Powersports)
- Implementation of Branded products with international customers (Venmar/Nutone/Electrolux) (VAC Div., Canplas Industries)
- Improved forecast accuracy 73% for Tall Roof Vents (2016 vs 2017) (VENT Division, Canplas Industries)
- 40% of sales based on new business development (Document Xcellence)
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary
Certification
- Project Management Training - 2018
PROFESSIONAL PROFILE
- Product Management
- New Part Set Up, Bill of Material changes, ID updates, ICC (Item Class Code) updates
- Monitor and adjust forecast for various divisions and regions
- Product Rationalization
- Provide full sales/admin support to Sales Rep/Clients (Payfacto)
- Provide sales support to dealer network and Outside Sales Representatives (Gamma Powersports)
- Primary contact product inquiries / order entry / product returns within territories (Gamma Powersports)
- Primary contact for all international enquiries (Canplas Industries)
- Develop strong relationships with key target clients
- Administration
- Complete project details for all received signed contracts and ensure accurate account details (Payfacto)
- Maintain accurate account details for dealer network within territories (Gamma Powersports)
- Inventory management and backorder monitoring (Canplas Industries)
- Prepare productivity, sales, and expenditure reports using different systems
- Maintain and distribute all Canadian, International and US Price lists for various divisions
Timeline
Bilingual Snr. Sales Administrator
Payfacto
01.2024 - Current
Inside Sales Manager
Gamma Powersports
05.2022 - 06.2024
Bilingual Inside Sales Rep
Gamma Powersports
02.2020 - 04.2022
Product Manager
Canplas Industries Ltd.
03.2018 - 01.2019
Bilingual Sales Coordinator
Canplas Industries Ltd.
03.2013 - 02.2018
Sales Professional
Document Xcellence Inc.
09.2010 - 12.2011
Ontario Business Management Diploma - undefined
Conestoga College
OSSD - undefined
L'Amoreaux Collegiate Institute
Canadian Management Centre (CMC)