Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Christine Scholz

Calgary,AB

Summary

Motivational Performance Coach excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with team members and experts to hone in on unique requirements. Prepared to bring Project Management, Instructional Design and Subject Matter Expert abilities developed over 17 year career to a growth-oriented role.

Overview

17
17
years of professional experience

Work History

Performance Coach

ATB Financial
04.2021 - Current
  • Analyzed and evaluated team member performance metrics to identify areas of improvement.
  • Provided feedback to team members to improve teaching techniques and increase drive to succeed.
  • Utilized positive communication to encourage team and promote integrity and respect.
  • Collaborated with other AOE's to add value to existing learning.
  • Assisted in recruitment and selection of additional coaching staff to establish strong and competent team.
  • Targeted diverse learning modalities in development of new course content and training programs as a SME.
  • Contributed to development of comprehensive employee training courses.
  • Iterated and developed workforce training programs to improve organizational efficiency.
  • Provided subject matter expertise on courses, materials and lesson plans.
  • Delivered private instruction to adult learners for peer one on one support in complex lending situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Provided leadership for program workers and attendees, guiding day-to-day activities and facilitating in a cohort environment.
  • Conducted various workshops on advisory and lending topics.
  • Self-motivated, with a strong sense of personal responsibility.
  • Collected data on program efficacy through data analysis and implemented solutions for improvement.

Relief Solutions Advisor

ATB Financial
06.2020 - 04.2021
  • Mastered the skill of difficult conversations and guidance with financially displaced clients.
  • Developed and maintained strong relationships with clients to maximize satisfaction.
  • Helped clients make informed decisions about financial future in states of crisis.
  • Analyzed financial needs of clients and developed tailored strategies to keep clients in their homes.
  • Educated clients on financial topics and best practices.
  • Studied financial documents to identify potential areas needing improvement.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Acted with integrity, honesty and knowledge to promote culture of company.

Relationship Manager

ATB Financial
05.2008 - 06.2020
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Facilitated workshops and seminars to educate customers on product features and benefits.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Creator of Calgary client connection strategy
  • Acting Branch Manager when leadership was not present on site
  • Organized and facilitated spring and fall seminars after hours with the Calgary Police Service to help clients become more aware of financial risks due to fraud.

Customer Service Representative

ATB Financial
12.2006 - 05.2008
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

Education

Certificate - Instructional Design Foundations And Applications

University of Illinois
University Of Illinois At Urbana-Champaign
08.2023

Certificate - Instructional Design For Classroom Training

Udemy
Online
08.2022

Certificate - Project Initiation: Starting A Successful Project

Google
Online
09.2021

Certificate - Foundations of Project Management

Google
Online
08.2021

Certificate - Master International Makeup Professional

QC Makeup Academy
04.2019

High School Diploma -

Queen Elizabeth
Calgary, AB
06.2004

Skills

  • Data Literacy
  • Leadership
  • Critical Thinking
  • Time Management
  • Active Listening
  • Collaboration
  • Change Management
  • Influence
  • Adaptability
  • Digital Fluency
  • Public Speaking
  • Agile

Accomplishments

  • Awarded Everyday Hero Award Winner in 2023 Q4.
  • Awarded Everyday Hero Award Winner in 2023 Q2.
  • Awarded Everyday Hero Award Winner in 2022 Q3.
  • Awarded Everyday Hero Award Winner in 2020 Q3.
  • Awarded Everyday Hero Award Winner in 2019 Q3.
  • Awarded Everyday Hero Award Winner in 2017 Q4.
  • Awarded Everyday Hero Award Winner in 2013 Q1.

Affiliations

Team Manager - Knights Hockey Association

August 2022 to present

  • Facilitate meetings and communications with parents
  • Organize and schedule in and out of town tournaments
  • Self appointed hype squad for team


Secretary - Walden Community Association

2016-2018

  • Facilitated documentation and organization of meeting minutes and monthly agenda.
  • Kept residents informed of any activities within the community through social media.


Timeline

Performance Coach

ATB Financial
04.2021 - Current

Relief Solutions Advisor

ATB Financial
06.2020 - 04.2021

Relationship Manager

ATB Financial
05.2008 - 06.2020

Customer Service Representative

ATB Financial
12.2006 - 05.2008

Certificate - Instructional Design Foundations And Applications

University of Illinois

Certificate - Instructional Design For Classroom Training

Udemy

Certificate - Project Initiation: Starting A Successful Project

Google

Certificate - Foundations of Project Management

Google

Certificate - Master International Makeup Professional

QC Makeup Academy

High School Diploma -

Queen Elizabeth

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Christine Scholz