Christine Sarcia

• Trained staff in job roles, business policies and industry best practices.
• Determined client needs by observing consumers, collecting surveys and analyzing customer feedback.
• Used administrative and operational expertise to help team meet deadlines and long-term objectives.
• Created and distributed weekly, monthly and annual performance report to management and clients regarding team performance.

Tools Use

• Power BI
• Citrix
• C4C
• Avaya 1x & Avaya Interaction
• Google sheet
• Excel Sheet
• Microsoft Word
• Powerpoint
• Pivot

• Supervised teams and individuals, giving feedback on performance and setting goals for improvement.
• Coached new employees struggling with specific KPI's
• Contributed to successful quality control initiatives and implemented new strategies to improve employee work.
• Organized schedules and daily assignments for team, leveraging individual knowledge, and strengths to maximize team success.
• Identified areas of improvement and implemented necessary changes.
• Created and distributed monthly and annual reports to management regarding team performance.

Tools Use

• CRM
• Sales Force
• CAP
• Rio
• Google sheet
• Excel Sheet
• Microsoft Word
• Powerpoint
• Pivot

• Manage a team of 10 people
• Develop company policies and ensuring compliance
• Tracking operational cost
• Monitoring product inventories

Tools use

• Google sheet
• Excel Sheet
• Microsoft Word
• Powerpoint
• Pivot