Christine Sabater
Winnipeg
Summary
Skilled accounts receivable and administrative assistant with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.
Overview
14
14
years of professional experience
Work History
Collections Clerk
Arctic Co-operatives Ltd.
05.2023 - Current
- Manage approximately 45 incoming calls and emails per day from customers.
- Perform collections by telephone or mail of co-op members with overdue accounts
- Gather information for customers with delinquent accounts
- Negotiate and set up payment arrangements
- Budget preparation, planning as well as budgetary operational control; financial management and control, including analysis, managing financial systems and controls, financial and operational reporting; and accounting support including commitment, accrual, cost accounting, auditing and reviews, reconciliations and treasury duties
- Forward recommendations of accounts eligible of legal demands and small claims
- Experience with financial management in a complex environment including planning, budgeting, forecasting and expenditure control, and/or providing quantitative/qualitative analysis in a complex environment and making sound recommendations to support decision making
- Extensive experience with Microsoft Office Suite, with emphasis on MS Excel including manipulating data, using complex formulas, macros and pivot tables
- Preform accounts receivable/ payable and collections cycle
- Prepare financial reports showing weekly and monthly AR and comparison from previous month/ year
- Maintain a spreadsheet of monthly collection report and collection commission fees
- Monthly and weekly feedback to Treasury manager and Member Co-op managers on AR standing
- Maintain a close working relationship and support to management and all Co-operative members as well as all departments and staff of Arctic Co-operatives Limited
- Maintain loan and treasury related files in accordance with banking and corporate accounting standards
- Bank reconciliation
- Strong interpersonal skills with the ability to communicate effectively with all levels of staff, senior management, other government departments, and agencies
- The ability to influence and collaborate with staff at all levels
- Excellent written communication skills with the ability to prepare highly complex documents with a high level of attention to detail
- Effective verbal communication skills with the ability to deliver information in a clear and organized manner to a wide variety of audiences
- Approve and record purchase orders and prepare invoices.
Collections Clerk
Manitoba Finance Taxation and Administration Division
04.2022 - 05.2023
- Recorded all legal documents (certificates of Debt, Tax liens, Discharges) and confirmation of registrations on excel spreadsheets
- Recorded payments received on demands on an excel spreadsheet
- Recorded all returned cheques (NSF’s, funds frozen, stop payments) on an excel spreadsheet
- Recorded all notices received on bankruptcies and receiverships on an excel spreadsheet and in the collections journal
- Conducted searches to provide information on driver vehicle licenses (MPI)
- Conducted searches in SAP to verify if monies are owed by the province to an outstanding tax
- Data entry on account updates, creating reports and maintaining electronic files
- Distributed correspondence and cheques from mail room and staff “out” baskets daily
- Photocopied and distributed correspondence as required by the Manager and Supervisors
- Checks recorded expiry dates and notified collections staff of Tax Liens that will be expiring
- Obtained official government seal for required legal documents
- Obtained copies of documents from Companies Branch as required by Collections staff
- Reviewed waiver requests and provides recommendations based on financial hardship (taxpayers ability to pay)
- Extensive experience with Microsoft Office Suite, with emphasis on MS Excel including manipulating data, using complex formulas, macros and pivot tables
- Analyzed and verified information in GenTax system to ensure that the outstanding arrears and/or delinquencies are valid and accurate
- Performed accounting on taxpayer’s accounts finding discrepancies and updating balances
- Corresponded with taxpayers, their representatives, and other parties by telephone, in writing or in person
- Strong interpersonal skills with the ability to communicate effectively with all levels of staff, senior management, other government departments, and agencies
- The ability to influence and collaborate with staff at all levels
- Excellent written communication skills with the ability to prepare highly complex documents with a high level of attention to detail
- Effective verbal communication skills with the ability to deliver information in a clear and organized manner to a wide variety of audiences
- Track recorded and renewed property liens on Teranet
- Recorded and managed tax payables on SAP
- Contacted taxpayers or representatives either by phone and/or correspondence to collect outstanding sales tax on accounts that have arrears between $250.00 and $10,000.00 as well as delinquent filings
- Recorded information of all contact
- Correspondence and collection action in the collections journal in GenTax
- Obtained and inputs figures on delinquent filings directly into GenTax and prepares vouchers to recommended uncollectible accounts for write-off
- Kept up to date on current and any future changes on tax enforcement legislation
- Verified the status of a business by conducting searches in Companies office to determine the correct legal entity
- Conducted searches for assets in land titles office data base and recommends registration of security documents
- Prepared recommendations for third party demands
- Prepared recommendations for Notice of Assessments to establish the estimated unreported tax based on previous filing history
- Resolved discrepancies on disputed accounts.
Airport Operations Agent
Bouygues Energies and Services Ltd. – Winnipeg International Airport
03.2018 - 10.2022
- Assigned gates, aircraft bridges, hold rooms, carousels, and counters to airline representatives
- Created reports, flight plots, and corresponded with airport managers and airline representatives
- Interpreted policies and procedures
- Performed administrative tasks such as filing, mailing, faxing and photocopying
- Coordinated project planning for runways for airfield and facility staff
- Updated flight information displays
- Executed airport operation plans related to aircraft, security, weather, and general building facility-related events
- Data entry on account updates, creating reports, maintaining electronic files and CRM notations
- CCTV operation and investigation
- Monitored all systems (alarms, remote accessed doors, and CCTV and fire panels
- Dispatched resources during emergencies
- Handled classified and sensitive personal data requiring a very high level of business maturity.
Merchandiser/ Administrator
Applet’s Diamonds
11.2017 - 03.2018
- Provided customer service training for two branch locations
- Managed product launches for events and company projects
- Monitored and recorded store inventory
- Processed deliveries/shipments and inter-store transfers
- Handled customer resolutions
- Budget preparation, planning as well as budgetary operational control; financial management and control, including analysis, managing financial systems and controls, financial and operational reporting; and accounting support including commitment, accrual, cost accounting, auditing and reviews, reconciliations and treasury duties
- Performed tax and account reconciliation
- Strong interpersonal skills with the ability to communicate effectively with all levels of staff, senior management, other government departments, and agencies
- The ability to influence and collaborate with staff at all levels
- Excellent written communication skills with the ability to prepare highly complex documents with a high level of attention to detail
- Effective verbal communication skills with the ability to deliver information in a clear and organized manner to a wide variety of audiences
- Extensive experience with Microsoft Office Suite, with emphasis on MS Excel including manipulating data, using complex formulas, macros and pivot tables
- Supervised the jewelry repair department
- Interpreted policies and procedures
- Marketing
- Planning and merchandising (Winnipeg Regent Branch)
- Provided information and estimates for jewelry repairs and custom work
- Processed transactions through point-of-sale system
- Created and maintained customer records
- Provided suggestions for displays.
Administrative Assistant/ Payroll
MG Electrical/ Mechanical Services Ltd
07.2017 - 11.2017
- Collected timesheets/ worksheets for payroll processing
- Performed accounting and account reconciliation
- Provided customer service and answered inquiries
- Provided scheduling for engineering projects and site visits
- Created reports for timesheet related discrepancies
- Interpreted policies and procedures
- Recorded vehicle maintenance and shop inspection reports
- Managed and coordinated security clearances for assigned work locations
- Performed general administrative tasks
- Maintained office supplies.
Patient Service Representative
Canada Drugs
05.2010 - 11.2017
- Created and updated patient accounts
- Provided customer service and answered inquiries
- Resolved complaints
- Data entry on account updates, creating reports, maintaining electronic files and CRM notations
- Processed online payments
- Job shadowed new hires
- Interpreted policies and procedures
- Created and analyzed yearly drug plans
- Uploaded prescriptions
- Corresponded to patients, and staff.
Education
Legal Administrative Assistant -
Robertson College Winnipeg
Winnipeg, MB09.2012
Certificate - Foundations in Disability And Community Service
Red River College
Winnipeg, MBBachelor of Arts - Philosophy
De La Salle Université
Philippines10.2008
Associate Degree - Business Administration
De La Salle Université
Philippines03.2003
Skills
- Banking knowledge
- Debt recovery
- Microsoft Office
- Payment Processing
- Aging reports analysis
- Client Relations
- Customer research
- Negotiation
- Account Management
- Teamwork and Collaboration
- Excellent Communication
- Organizational Skills
- Decision-Making
- SAP CRM knowledge
- SAP Software
Accomplishments
- Achieved increase in collection revenue in 2024 by 1.4 million. Received collector of the month five times upon being hired in May 2023.
- Collaborated and achieved update of member accounts through traveling to Arctic communities managing the master credit agreement responsible for reliability of accounts receivables and collections.
Awards
- Collector of the Month Arctic Co-operatives, 05/01/23
- Collector of the Month Arctic Co-operatives, 07/01/23
- Collector of the Month Arctic Co-operatives, 10/01/23
- Collector of the Month Arctic Co-operatives, 12/01/23
- Collector of the Month Arctic Co-operatives, 03/01/24
Languages
English
Full Professional
Timeline
Collections Clerk
Arctic Co-operatives Ltd.
05.2023 - Current
Collections Clerk
Manitoba Finance Taxation and Administration Division
04.2022 - 05.2023
Airport Operations Agent
Bouygues Energies and Services Ltd. – Winnipeg International Airport
03.2018 - 10.2022
Merchandiser/ Administrator
Applet’s Diamonds
11.2017 - 03.2018
Administrative Assistant/ Payroll
MG Electrical/ Mechanical Services Ltd
07.2017 - 11.2017
Patient Service Representative
Canada Drugs
05.2010 - 11.2017
Legal Administrative Assistant -
Robertson College Winnipeg
Certificate - Foundations in Disability And Community Service
Red River College
Bachelor of Arts - Philosophy
De La Salle Université
Associate Degree - Business Administration
De La Salle Université
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