CHRISTINE ROBSON
Lakefield,ON
Summary
A Senior IT Manager with over 30 years of IT management experience. A PMP Professional since 2000, A senior leader and educator with the qualities to motivate team members and succeed on projects. Master's Degree in Computer Information Systems. Strategic planner involved in strategic plans in all areas of Technology (Voice, Data, Cyber Security, Mobility, Iot, Networks, Virtualization, SANS (Big Data) Developed a Business Continuity, Disaster Recovery site fully replicated between our 9-1-1 centre and core data centre. Extensive experience in complex and concurrent projects, including the rollout of 9-1-1 systems. Part-time IT Instructor at Centennial College since 1999. Proven history of building and maintaining rapport with clients to increase their comfort and confidence in all areas of the SDLC. Stellar communication skills, able to work with people on all levels. A calming voice and nature are able to remain professional at all times and diffuse situations. Energetic and dynamic, self-motivated with a positive attitude. Self-directed, and intense quality commitment. Proven ability to build relationships through performance, credibility, and customer service. I am a coach and mentor to my students, as well as to many members of the Durham Regional Police.
Overview
31
31
years of professional experience
Work History
I.T Manager/Director
Durham Regional Police
Oshawa
01.2001 - Current
- Responsibilities include strategic planning, budget forecasting, planning, and management of the IT budget of over 8 million.
- Purchasing all hardware and software needs for the entire organization.
- Responsible for all maintenance of hardware, software licenses, and contracts.
- Liaison with vendors, consultants, and other police services across Canada on large provincial and common police services projects, as part of information sharing on IT strategic objectives in the policing environment.
- Managing the IT infrastructure, which encompasses 29 buildings for both voice and data, and many mission-critical systems, such as the 911 system.
- Full disaster recovery, high availability, in a virtualized environment.
- Strategic planning on security needs and awareness, emerging technologies and keeping abreast of new changes in the 911 systems to help support and maintain the front-line officers in making their job more efficient and effective.
- Responsible for managing and leading all technological projects within the service (full life cycle development) from initiation to deployment with timelines, resources and risk management as part of the project management methodology through PMI.
- Strategic Planning- 3 to 5-year plan for I.T. updated yearly. Strategic plans include areas such as the IT Data Storage Strategy, Mobility Strategy, Cloud Governance Strategy, AI Strategy, Cyber Security Strategy, Business Continuity/DR Plan. 10-Year IT budget for all assets, including all endpoints. Over 10,000 endpoints supported for the service with 1600 members.
- Responsible for all wireless equipment used in the uniform vehicles to access the 911 systems.
- Managing a dedicated I.T. staff of 35 resources and multiple projects with resources from various functional lines in the organization.
- Extensive experience in all areas of IT which includes (Security-(Firewall-Checkpoint, Sandblast, 2FA, IronPort, Trend), Mobility devices (Samsung Android, iPhones using Intunes and Defender with M365), SaaS cloud solutions, VMware (Virtualizations of our SANS, Servers), WIFI in all buildings, WAN topology Layer 2-3 with SDWAN and Dark fibre. MS Exchange, SharePoint, Office 365, and Avaya PBXs.
- Development of Six Sigma metrics and measurements, both qualitative and quantitative, using the Define, Measure, Analyze, Improve, Control methodology.
I.T. Professor- Part Time Evenings
Centennial College
Toronto
01.1999 - 08.2022
- Educator for System Testing Principles and Methodologies
- Educator for Project Management
- Educator for Business Analysis and Design
- Educator for Security Management
- Educator for Object-Oriented Analysis and Design, the System Development Life Cycle, Rapid Application Development, and Agile.
I.T. Professor- Part Time Evenings
Durham College
01.2014 - 01.2015
- Educator for Mathematics in I.T.
I.T. Professor- Part Time Evenings
Seneca College
01.2004 - 01.2011
- Educator in Project Management
Project Manager- Startup Dot.com
Immersant Internet Solutions
01.2000 - 01.2001
- Responsibilities include plan, track and manage stakeholder’s needs and requirements.
- Project size ranges from $800,000- $2,000,000.
- Projects vary from startup companies such as dot.com’s to financial sectors which includes the analysis, design and development of web and e-commerce sites.
- Risk management, quality and change management tools and techniques are used on all projects using a formal project management methodology.
- Manage anywhere from 12-20 resources on a project with performance reviews conducted at various phases in the project lifecycle.
- Scheduling tool used is MS Project and Precedence Diagrams are created in the planning stage.
Project Manager/PMO
CGI
01.1994 - 01.2000
- Responsibilities include managing a project management office with over 25 PM’s and 60 projects.
- Project planning, tracking, reporting and scheduling of all projects using the ABT scheduling tool (Project Workbench, Team Workbench and ABT repository) in the CGI organization.
- Mentoring project managers on tools and techniques such as risk management, earned value, scheduling and cost control, project methodologies and quantitative methods such as the PERT Methodology.
- Managing the resources on a project and conducting post implementation reviews and Project Management Training Workshops.
- Implementation of a Corporate Project Management methodology and Project Office processes and procedures as a standard throughout the organization for ISO 9001.
- Responsibilities included team leader to manage as well as create the application requirements for the application through the system development life cycle which included investigate enhancements and end user requests, requirement gatherings, analysis, design, test, implement and maintain new releases of software designed for Insurance brokers across Canada.
- Prototyping, report generation and case tools used as part of the analysis and design stage in the life cycle on the application releases in a client/server environment.
- System testing and Acceptance testing of the software product.
Education
AI For Business Specialization
Penn University
01-2025
Six Sigma Black Belt Certified -
Council for Six Sigma
01.2017
CISSP Foundations -
Global Knowledge
01.2017
ITIL -
Global Knowledge
01.2013
Masters of Information Systems-MSIS -
American Sentinel University
01.2004
Bachelor of Science in Information Systems (BSIS) - Cum Laude -
AMERICAN Sentinel University
01.2002
Masters in Project Management -
George Washington University
01.2000
PMP Designation -
Project management institute- pmi
01.2000
General Management CERTIFICATE -
centennial college of applied arts and technology
01.1999
Microcomputer Applications in Business Certificate -
centennial college of applied arts and technology
01.1999
Microcomputer Programming/Analyst Certificate -
centennial college of applied arts and technology
01.1998
Web Content Development Certificate -
centennial college of applied arts and technology
01.1998
Skills
- Leadership
- AI implementation
- Data analysis
- Cybersecurity strategies
- Project management
- Vendor management
- Team leadership
- Strategic planning
- Negotiation and conflict resolution
- Budget management
- Managing operations and efficiency
- Hiring and training
- Training and development
- Business intelligence
- Policy implementation
- Process improvement
- Innovation management
- Cross-functional team management
- Performance tracking and evaluation
- Risk management
- Cross-functional teamwork
- Multicultural/Diversity Skills
- Management Skills
- Planning
- Budgeting
- Goal Setting
- Scheduling
- Team-Building
- Staff Development
- Communication
- Public Speaking
- Presentation Skills
- Negotiation Skills
- Project Management
- Infrastructure Projects
- MS Office
- Cloud SaaS Implementation
Associations
- Ontario Association Chiefs of Police in I.T. (OACP I.T.)
- Canadian Association Chiefs of Police in I.T. (CACP ICT)
- Canadian Alliance Technology Association (CATA)
- Canadian Police Environment Group (CPEG)
- Project Management Institute (PMI)
- Ontario Women in Law Enforcement (OWLE)
Summary - Assets
- A Senior IT Manager with over 30 years’ project experience.
- A PMP Professional since 2000.
- A senior leader and educator with qualities to motivate team members and succeed on projects.
- Master’s Degree in Computer Information Systems.
- Strategic planner involving strategic plans in all areas of Technology (Voice, Data, Cyber Security, Mobility, IoT, Networks, Virtualization, SANS (Big Data)).
- Developed a Business Continuity, Disaster Recovery site fully replicated between our 9-1-1 centre and core data centre.
- Extensive experience in complex projects, concurrent projects including roll out of 9-1-1 systems.
- Part Time IT Instructor at Centennial College since 1999.
- Proven history of building and maintaining rapport with clients to increase their comfort and confidence in all areas of the SDLC.
- Stellar communication skills, able to work with people on all levels.
- Energetic and dynamic, self-motivated with a positive attitude.
- Proven ability to build relationships through performance, credibility, and customer service.
- Coach and mentor to my students and many members of Durham Regional Police.
Additional Information
Ontario Women in Law Enforcement (OWLE) member since 2001
Innovation Award for Digital Evidence in 2020
Women In Technology- Ontario Association Chiefs of Police
Information Technology Committee- Canadian Association Chiefs of Police
Timeline
I.T. Professor- Part Time Evenings
Durham College
01.2014 - 01.2015
I.T. Professor- Part Time Evenings
Seneca College
01.2004 - 01.2011
I.T Manager/Director
Durham Regional Police
01.2001 - Current
Project Manager- Startup Dot.com
Immersant Internet Solutions
01.2000 - 01.2001
I.T. Professor- Part Time Evenings
Centennial College
01.1999 - 08.2022
Project Manager/PMO
CGI
01.1994 - 01.2000
AI For Business Specialization
Penn University
Six Sigma Black Belt Certified -
Council for Six Sigma
CISSP Foundations -
Global Knowledge
ITIL -
Global Knowledge
Masters of Information Systems-MSIS -
American Sentinel University
Bachelor of Science in Information Systems (BSIS) - Cum Laude -
AMERICAN Sentinel University
Masters in Project Management -
George Washington University
PMP Designation -
Project management institute- pmi
General Management CERTIFICATE -
centennial college of applied arts and technology
Microcomputer Applications in Business Certificate -
centennial college of applied arts and technology
Microcomputer Programming/Analyst Certificate -
centennial college of applied arts and technology
Web Content Development Certificate -
centennial college of applied arts and technology
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