Christine Pitura
Vilna AB,AB
Summary
Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Results-focused Owner Operator dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Hair Salon Owner
Self-employeed
11.2019 - 05.2023
- Enhanced client satisfaction by providing personalized hair care solutions and styling advice.
- Increased salon revenue through effective marketing strategies and promotional campaigns.
- Managed salon operations, ensuring efficient scheduling and high-quality customer service.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Collaborated with other local businesses to create cross-promotional opportunities, increasing brand visibility in the community.
Residential House Cleaner
Owner Operator Independent
01.2016 - 04.2019
- Owned a house cleaning company
- Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
- Streamlined cleaning processes for quicker completion without compromising quality.
- Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
- Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.
Various Duties
Direct Buy Edmonton
01.2011 - 01.2016
- Performed various duties including data entry, admin, and store updating
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated ability to organize all 500+ binders in less than 2 months
- Received and processed 25+ updates to binders daily
- Completely overhauled show room floor samples to current product lines.
Concession Stand Operator
Owner-Operator
08.2009 - 01.2011
- Managed concession stands for a 4-day rodeo and served over 10,000 people
- Also provided a food service booth for another event with 5,000 attendees.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Streamlined workflow by identifying bottlenecks in the production line and suggesting improvements.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
Store Manager
Suzy Shier
10.2008 - 08.2009
- Worked from hire to Store closure
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Campground Operator
Contracted
04.2008 - 09.2008
- Hired, trained, and managed 18 employees
- Enhanced production efficiency by implementing optimized machine settings and routine maintenance procedures.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Increased overall product quality through meticulous attention to detail during operation processes.
Jewelers Lead and Business Development Lead
Sears Kingsway
07.2006 - 01.2008
- Acted as Dept Manager for 4 months
- Reduced project timelines with efficient resource allocation and proactive risk management strategies.
- Mentored junior developers to enhance their technical skills, fostering a strong team environment focused on continuous improvement.
- Optimized application performance through diligent attention to detail in coding practices and rigorous testing procedures.
- Increased customer satisfaction by actively seeking feedback from end-users and incorporating improvements into subsequent iterations.
- Developed comprehensive project documentation for streamlined knowledge transfer, reducing onboarding time for new team members.
- Played a vital role in the successful completion of multiple high-profile projects, ensuring flawless execution from conception to delivery.
- Secured new partnerships through effective networking and relationship building initiatives.
- Streamlined internal processes for increased efficiency in lead generation and follow-up activities.
Salon and Spa Owner
Mane Stream Hair Salon & Body Shop
09.1995 - 01.2006
- Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
- Increased revenue by implementing effective marketing strategies and promotional campaigns.
- Developed a loyal clientele through consistent high-quality services and attentive care.
- Managed daily operations, ensuring smooth workflow and efficient scheduling for staff members.
- Trained new employees on industry best practices, fostering a positive work environment with a knowledgeable team.
- Implemented safety protocols and maintained a clean spa facility to ensure client well-being and comfort.
- Evaluated treatment offerings regularly, introducing innovative techniques to maintain a competitive edge in the market.
- Collaborated with product vendors to secure high-quality supplies at cost-effective rates, improving overall profit margins.
- Maintained accurate financial records, tracking expenses, revenue, payroll, and inventory management.
Education
Red Seal Certification - Hairstyling
Beverly Beauty School
Edmonton, ABSkills
- Customer service
- Planning
- Directing
- Controlling
- Problem-solving
- Interpersonal skills
- Process improvement
- Leadership Management
- Computer skills
- Organized
- Great at multi-tasking
- Excellent attitude
- Quick learner
- Critical thinking
- Research skills
- Appointment Scheduling
- Business Management
- Effective Communication
- Multitasking Abilities
- Team Building
Certification
- Pro serve
- Real facts
- Food Safe
- Red Seal certified Stylist
Languages
English
Native or Bilingual
Timeline
Hair Salon Owner
Self-employeed
11.2019 - 05.2023
Residential House Cleaner
Owner Operator Independent
01.2016 - 04.2019
Various Duties
Direct Buy Edmonton
01.2011 - 01.2016
Concession Stand Operator
Owner-Operator
08.2009 - 01.2011
Store Manager
Suzy Shier
10.2008 - 08.2009
Campground Operator
Contracted
04.2008 - 09.2008
Jewelers Lead and Business Development Lead
Sears Kingsway
07.2006 - 01.2008
Salon and Spa Owner
Mane Stream Hair Salon & Body Shop
09.1995 - 01.2006
Red Seal Certification - Hairstyling
Beverly Beauty School