Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Hi, I’m

Christine Petti

Markham
Christine Petti

Summary

Highly creative and results-driven professional with over 25 years of experience in marketing, customer service, administration, travel coordination, and graphic design. Demonstrated expertise in launching successful marketing campaigns, increasing brand visibility, and fostering customer engagement. Adept at managing diverse tasks, tight deadlines, and high-pressure situations with calm efficiency. Looking for a dynamic position where I can apply my multifaceted skills to contribute to the growth and success of an innovative company.

Overview

28
years of professional experience

Work History

Pet All Manufacturing Inc.

Director of Marketing / Travel Coordinator / Assistant to President
02.2012 - Current

Job overview

  • Led the design, organization, and launch of marketing campaigns across digital, social media, and print channels, increasing brand recognition and website traffic by 40%
  • Developed creative customer engagement initiatives, including contests and giveaways, resulting in a 25% increase in social media interaction
  • Designed and managed four company websites, ensuring up-to-date content and functionality, while improving SEO and user experience
  • Create animated and HTML5 ads for targeted advertising, leading to higher click-through rates and improved ad performance
  • Coordinated all domestic and international travel for executives, sales representatives, and technicians, including handling travel emergencies and last-minute changes
  • Organized and participated in international trade shows, managing logistics and ensuring seamless execution
  • Provided administrative support to the President, including customer correspondence, order follow-ups, and project management

American Express

Customer Service & Sales / Team Lead
01.2009 - 01.2012

Job overview

  • Managed a high volume of customer calls, handling inquiries, payments, account updates, and providing financial advice with a focus on superior customer satisfaction
  • Achieved an average customer feedback rating of 95% for service quality and a score of 10 for 'most likely to refer a friend.'
  • Trained and mentored new team members, providing guidance on sales techniques and customer service excellence, contributing to a more efficient and motivated team
  • Excelled in meeting department sales targets and maintaining a high level of customer loyalty

Linea Marketing

Senior Customer Service Representative
01.2003 - 01.2008

Job overview

  • Played a key role in the successful launch of the Linea product line into the U.S
  • And international markets, contributing to sales growth and product visibility
  • Streamlined customer order processes by creating new templates and procedures, reducing processing time by 20%
  • Managed customer accounts, order fulfillment, and invoicing, ensuring accurate and timely service
  • Supervised and trained a team of customer service representatives, increasing team efficiency and enhancing overall customer experience
  • Organized international shipments and customs documentation, ensuring compliance with regulations

Lerner Marzel & Associates

Receptionist / Executive Assistant
01.1997 - 01.2003

Job overview

  • Handled front-office reception duties, scheduling appointments, answering phones, and greeting clients with a professional and welcoming demeanor
  • Managed a corporate portfolio of up to 400 clients, overseeing accounts receivable and ensuring timely payments
  • Provided administrative support to legal partners, including document preparation, filing, and organizing meetings and events
  • Managed office supplies, procurement, and office equipment setup

Education

Everest College
Toronto, ON

CPA Computerized Accounting
06.2009

University Overview

  • Certified in Microsoft Office Suite (Word, Excel, PowerPoint, Access), ACCPAC, Simply Accounting.
  • GPA: 85%

Seneca College
Toronto, ON

Business & Administration
06.1997

University Overview

Brother Andre High School
Markham, ON

High School Diploma
01.1996

University Overview

Skills

  • Marketing Strategy & Execution
  • Customer Service Excellence
  • Travel Coordination & Logistics
  • Design & Multimedia
  • Project Management
  • Administration & Office Support
  • Microsoft Office Suite
  • Adobe
  • Affinity Designer
  • Affinity Photo
  • Filmora Video Editing
  • ACCPAC
  • Simply Accounting
  • ChatGPT
  • Ai
  • Website Design
  • Maintenance
  • SEO Optimization
  • Social Media Management
  • Digital Advertising
  • Graphic Design
  • Video Editing
  • Animation
  • Green Screen
  • Digital marketing
  • Marketing strategy
  • Customer engagement
  • SEO optimization
  • Attention to detail
  • Customer service
  • Effective communication
  • Creative thinking
  • Marketing campaigns
  • Excellent communication
  • Marketing lead generation
  • B2C marketing
  • Detail-oriented
  • Professional demeanor
  • Google Analytics understanding
  • Staff monitoring
  • Direct mail marketing
  • Teamwork and collaboration
  • Campaign management
  • Microsoft office
  • Business administration
  • Calendar management
  • Written communication
  • Event coordination

References

References

Available upon request.

Volunteer Experience

Volunteer Experience

Board Member, Fudge Foundation for Sickle Cell Anemia, 01/01/10, Present, Contribute to event planning, fundraising initiatives, and raising awareness for sickle cell anemia.

Timeline

Director of Marketing / Travel Coordinator / Assistant to President
Pet All Manufacturing Inc.
02.2012 - Current
Customer Service & Sales / Team Lead
American Express
01.2009 - 01.2012
Senior Customer Service Representative
Linea Marketing
01.2003 - 01.2008
Receptionist / Executive Assistant
Lerner Marzel & Associates
01.1997 - 01.2003
Everest College
CPA Computerized Accounting
Seneca College
Business & Administration
Brother Andre High School
High School Diploma

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Christine Petti