Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Pesqueira

Fontana

Summary

Dedicated professional with exceptional skills in trouble ticketing and service order processing. Proven ability to manage high-volume customer interactions while maintaining quality communication and problem-solving. Results-driven Maintenance Administrator with over 20 years in call center operations. Expertise in managing customer requests and dispatching technicians, ensuring efficient service delivery. Strong multitasking and conflict resolution skills foster a positive customer experience. Detail-oriented professional experienced in high-volume call centers.

Overview

36
36
years of professional experience

Work History

Maintenance Administrator

AT&T Communications
North Hollywood
09.2001 - 07.2025
  • Worked in a very busy call center processing customers requests for service. Ability to manage a high volume of incoming calls, providing accurate information, resolving customers inquiries, processing transactions, and documenting transactions. Created trouble tickets and dispatched technicians to locations for repair service. Maintained strong communication, active listening, problem-solving, conflict resolution, multitasking, and proficiency. Consistently maintained exceptional company-required evaluations.
  • Worked in the DSL Department processing service orders and reports. Coordinated and monitored service order provisioning and critical data management. Acted as an interface with interdepartamental that had a role in provisioning line shared link services. Ability to analyze and interpret all customer order types.

Customer Service Representative

Sedgwick CMS
Calabasas
01.2001 - 09.2001
  • Analyze and answer requests made by customers for information concerning disability plan policies. First source of contact for claimants, employees, employers, medical facilities, regarding disability rules and regulations.

Police Service Representative

City of Los Angeles Police Department
Los Angeles
02.2000 - 11.2000
  • Worked as a civilian employee assigned to the Cpmmunications Division. Received and analyzed requests from officers and dispatched calls to patrol units in a timely manner. Processed policy requests for officers and staff within the department. Accuracy and speed were highly emphasized. Maintained constant contact and monitored the status of patrol units. Dispatched appropriate public safety personnel by utilizing CAD system and computerized radio system.

Resource Manager/Relief Supervisor

GTE/Verizon
Thousand Oaks
06.1989 - 02.2000
  • Responsible for force management, planning, and implementing resources to meet department goals. Frequently left in charge of a 100+ person office. Ensured compliance with practices, policies, and procedures. Monitored real-time schedule adherence. Maintained PUC answer time requirements. Maintained operator confidential employee work data. Worked closely with operators to maintain scheduling goals.
  • Instructor/Operator
  • Trained new operators for entry into the Operator Services
  • Department. Training was done via a CBT training system utilizing the Windows Application. Maintained extensive follow-up and on-the-job training. Excellent customer service skills were emphasized. Developed and delivered direct communication and coaching.

Education

Occupational Certificate - Executive Secretary Certificate

Los Angeles Valley College
Van Nuys, CA
06-1987

Skills

  • Trouble ticketing
  • Call center operations
  • Service order processing
  • Equipment maintenance
  • Data management
  • Customer relationship management

Timeline

Maintenance Administrator

AT&T Communications
09.2001 - 07.2025

Customer Service Representative

Sedgwick CMS
01.2001 - 09.2001

Police Service Representative

City of Los Angeles Police Department
02.2000 - 11.2000

Resource Manager/Relief Supervisor

GTE/Verizon
06.1989 - 02.2000

Occupational Certificate - Executive Secretary Certificate

Los Angeles Valley College

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Christine Pesqueira