Christine Parsons
London,ON
Summary
Experienced in medical office operations and administration with a strong background in the field. Successfully managed patient records and appointment scheduling, ensuring compliance with healthcare regulations. Proficient in using electronic health record systems and effective communication skills to enhance patient care and support team collaboration. Personable and organized with a knack for managing office operations and ensuring a smooth workflow. Possesses a solid understanding of medical terminology and office procedures. Committed to enhancing the patient experience and optimizing administrative processes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Office Administration
LHSC- Victory Hospital
11.2019 - 01.2025
- Completed 240 Hours working on the Specialized Geriatrics Unit for student placement
- Putting together patient files, faxing prescriptions, organizing and sorting referrals/ Triaging patients for multiple doctors
- Answering phone calls and booking patient appointments
- Charting on Cerner EHR, Excel, Jabber, scheduling and assisted the ambulatory clerk; duties included registering patients in for appointments using health cards and checking-in and confirming patients on Cerner for multiple doctors, Nurse practitioners and counselors
- Facilitated coordination between front office staff and medical team members, resulting in a well-organized clinic operation.
Personal Support Worker
Parkwood Hospital
11.2019 - Current
- Permanent Full-time employee in the Veterans Care Program
- Twelve-hour shifts on a rotating day-night line
- Caring for patients with Dementia
- Including giving baths, showers, dressing and toileting
- Assisting in wound dressing changes, ostomy care
- Charting patient care on Point Click Care Program, Cerner and documentation of behaviors and appointments
- Assisted clients with activities, promoting independence and wellbeing.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Worked In Complex medicine for a year, for patients with breathing tubes and trachea's
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Also trained and would assist on the Palliative Care unit when needed
Personal Support Worker
Henley Place
12.2016 - 03.2020
- Main duties would include working with Dementia care residents
- Setting up for the day staff by preparing rooms for the morning care. Duties included; getting out clothing and medical supplies for resident care
- Providing entertainment to help keep residents comfortable, safe, and happy
- Served meals, assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Charting care and behaviors on point click care program
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Personal Support Worker
St. Elizabeths home care
09.2012 - 03.2016
- Main duties would include going to the residents' houses that just got out of the hospital and helping them adjust to life back in their homes
- Assisted residents in maintaining personal hygiene through bathing, grooming, and dressing tasks. Medication management.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Duties also included cooking meals and assisting residents to clean their homes safely
- Completed Documentation of my shift for the next staff member to relieve me
Maintenance Worker
TOP flooring INC
02.2007 - 03.2010
- Restoration of vacant apartments in preparation for new tenants
- Main duties include patching and sand walls in preparation for painting
- As well as stripping and waxing floors or replacing them all together
- Fixing doors, railings, windows, plumbing, cleaning up appliances and general maintenance to have the unit move in ready
- Collaborated with other team members to complete complex repair projects within deadline constraints.
- Handled emergency situations efficiently by troubleshooting problems rapidly and implementing effective solutions under pressure.
Education
Diploma - Medical Office Administration
Anderson College
London, ON01-2025
Certificate - Personal Support Worker
Wheable
London, ON06.2012
Certificate - Fundamentals of Hospice Palliative Care
Wheable
London, ON05-2012
High School Diploma -
Wheable
London09-2011
Skills
- Microsoft 365- Word, Excel, Power Point, Teams, Outlook
- Cerner, Jabber, Accuro, Data Entry
- Transcription, SIMnet, Typing
- CPR/ AED First aid level HCP Certificate, WHMIS
- GPA- Gentle persuasive approach Certificate, Alzheimer Information Certificate
- Dementia care, Palliative care, Complex Medicine, Geriatric care, Mental health support, Behavior management Background
- Patient privacy regulations, Clinical documentation, Strong Medical terminology knowledge
- Respectful and compassionate, Verbal and written communication skills, Organizational skills, Multitasking
Certification
- Fastest Typer (Typing.com) Certificate
- Completion of SimNet for Word, Excel, Power Point, Outlook
- Alzheimer Information Certificate
- CPR/AED and First Aid level HCP Certificates
- Mask Fit Testing Certificate
- Gentle Persuasive Approaches in dementia care: supporting persons with responsive behaviors (GPA) Certificate
- W.H.M.I.S Certificate
- Food Handlers Certificate
Timeline
Personal Support Worker
Parkwood Hospital
11.2019 - Current
Medical Office Administration
LHSC- Victory Hospital
11.2019 - 01.2025
Personal Support Worker
Henley Place
12.2016 - 03.2020
Personal Support Worker
St. Elizabeths home care
09.2012 - 03.2016
Maintenance Worker
TOP flooring INC
02.2007 - 03.2010
Diploma - Medical Office Administration
Anderson College
Certificate - Personal Support Worker
Wheable
Certificate - Fundamentals of Hospice Palliative Care
Wheable
High School Diploma -
Wheable
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