Christine Pacios-Rivera
Saskatoon,SK
Summary
High-performing Payroll & Benefits Administrator with solid background in Payroll, Human Resources and Benefits. Analyzes and evaluates job duties and requirements using understanding of compensation and benefits laws and regulations. Strong organizational skills with keen eye for detail.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Payroll, Benefits & Pension Administrator
Sandbox Mutual Insurance Company
03.2020 - Current
- Payroll administration for a staff of 120+ in a union setting, ensuring that all staff are paid accurately.
- Prepare and process pay on a bi-weekly and year end basis, T4 preparation and filing.
- Precision in maintaining union dues/fees, vacation and sick leave accruals, general reports, government reporting, reconciling payroll accounts, taxable benefits and proper payroll submission.
- Manages payroll and legislative updates and systems.
- HR Tasks, such as onboarding and recruitment of Employees, payroll records, performance reviews, discipline measures and attendance records.
- Responsible for proper administration of employee salary increments, calculations, deductions, terminations, disciplinary action, promotions, garnishments, increments & bonus payments.
- Oversees HR/Payroll projects and assignments.
- Conducted wage and salary surveys to build competitive compensation plans.
- Help create and optimize salary structures and bonus programs.
- Vast knowledge of collective agreements, employment, in-depth knowledge of Canadian payroll regulations and labor law/relations practices and processes, overview of job and compensation analysis.
- Working closely within the HR department, training and supervision of staff for payroll and benefits duties and tasks.
- Project lead for the time and attendance implementation project, extensive testing and roll out of Dayforce to all staff and managers.
- Created procedures and accurate processes for the new system, as well as lead support for all staff.
- Advanced payroll systems knowledge and proficiency.
- Responsible for WCB reporting & claims administration.
- Collects any data in regards to injuries in the workplace and works with department managers to assess the situation and claims.
- Provides guidance and support to department leads.
- Specialized expertise and knowledge in the implementation of Short term and Long-Term Disability claims, support and maintenance of these files, case management, support to employees during the claims, as well as working closely with Managers & Supervisors to educate them on the claim procedures
- Manages the Employee Health, Wellness spending accounts, and Pension payment accounts
- Vast knowledge of group health plans, principles and plan reviews and negotiations.
- Maintained detailed records of all pension transactions, ensuring accuracy and facilitating audits when necessary.
- Preparation of pension plan financial statements, and Group benefits Plans while maintaining the integrity of the confidential data collection and document retention
Accounting/HR/Payroll & Benefits Manager
Hoffmann Kool Insurance
11.2014 - 02.2020
- Payroll Administration for 40-45 employees. Special reports/allocations/vacation- sick accruals, maternity(paternity)Leave, ROE's, terminations, Salary increments, bonuses
- Submits miscellaneous payments, performs ledger adjustments
- Keeps detailed reports on company receivables and payables
- Employee Group benefits plan Manager and WCB claims.
- Coordinated disability claims management, working closely with insurance providers to facilitate prompt resolutions for affected employees.
- Educated staff on the value of their benefits package through training sessions and informational materials.
- Conducted regular audits of benefit plans to identify discrepancies and maintain accuracy in records.
- Reviews position description and assigns job classifications/performance evaluations.
- Performed evaluations of competitor actions, legislative changes and collective bargaining results in order to make sound decisions about future company benefits and compensation.
- Completes journal entries and transfers, verifies all bank accounts
- Analyze financial/ accounting documents and reports/financial budgets
- Reconciles agency and direct bill statements, Bank and PST reconciliations
- Reviews account receivables and submits collections claims
- Creates EFT plans-in house finance plans.
Motor Vehicle Licensing Supervisor
Knight Archer Insurance Brokers
11.2013 - 10.2014
- Supervising staff to remain on task and diligently working well and doing assigned workload.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Training new employees with use of all the computer and phone systems
- Reviewing documents for privacy acts and learning on the SGI computers
- Selecting candidates for interviews, preparing and conducting the interviews
- Assisting management in performance reviews for staff, evaluating and revision of proper work methods and duties for each of their job positions
- Ensure accurate and complete recruitment and selection guidelines and procedures
- Creating a schedule for the office and working with several requests and guidelines from staff
- Making sure all shifts are covered and accounted for
- Assist for Payroll Administration/time keeping, special payments and benefits
- Review and Processing of all insurance documents
- Billing any outstanding amounts owing directly to the designated insurance companies on file, and sending out customer renewal forms and advising them of any changes or surplus coverage that would be recommended for their insurance premiums
- Finances/accounting data entry into the Broker Management System.
Saskatchewan Autofund Clerk/CSR
Galon Insurance and Mortgage Brokers
02.2009 - 11.2013
- Review and Processing of all insurance documents
- Interacted with customers by phone, email, or in-person to provide information.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Reviewing data for the accounts receivable/payable department, taking the appropriate actions to collect
- End of Period daily report, counting and sorting large amounts of money, slips and checks
- Ensure all totals match and are accurate
- Assisting customers with autofund transactions
- Excellent knowledge of SAM and SGI's E-Manual rules and regulations, documentation requirements.
Education
Payroll Compliance Practitioner - Payroll
National Payroll Institute
Toronto, ON10.2023
Skills
- Excellent oral and written communication skills
- Great attention to detail
- Team Player
- Quick Learner & very ambitious
- Confidential and honest
- Dependable and Responsible
- Teamwork and Collaboration
- Organizational Skills
- Payroll & Benefits Administration
- Compliance Monitoring
- Data Management
- Policy Interpretation
Certification
- Certified Mossa Fitness Ride Instructor Training and Certificate
- Group Fitness Leadership Course and Training
- CPR/First Aid/AED Training and Certificate
- Excel Level 1 & 2 Certificate
Other
Board of Directors Can-Am Gymnastics Club, Secretary (2011-2014)
Western Competitive Gymnastic coach (1996-2000)
Certified Group Fitness Instructor (2018)
References
Available upon request
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Payroll, Benefits & Pension Administrator
Sandbox Mutual Insurance Company
03.2020 - Current
Accounting/HR/Payroll & Benefits Manager
Hoffmann Kool Insurance
11.2014 - 02.2020
Motor Vehicle Licensing Supervisor
Knight Archer Insurance Brokers
11.2013 - 10.2014
Saskatchewan Autofund Clerk/CSR
Galon Insurance and Mortgage Brokers
02.2009 - 11.2013
Payroll Compliance Practitioner - Payroll
National Payroll Institute