Summary
Overview
Work History
Education
Skills
Timeline
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CHRISTINE OSCAR

Ottawa,Canada

Summary

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences

Overview

6
6
years of professional experience

Work History

Receptionist-Contract

Kelly Services Inc.
05.2024 - 12.2024
  • Resolved customer problems and complaints
  • Managed multi-line telephone system and greeted claimants during office visits
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike

Call Center Agent

Voice logic Inc.
01.2023 - 04.2024
  • Scheduled introductions and meetings for sales and assigned leads to encourage timely follow-up
  • Input new customer information into the database to create an account for sales opportunities
  • Represented the company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences

Customer Service/ Operations Support Assistance

Purolator
04.2021 - 10.2022
  • Demonstrate expertise in data entry such as spreadsheets, Microsoft Word, reports etc
  • Maintain efficient clerical operations and implementation of policies and procedures
  • Compile latest information about new employees, enter account information into computers, and file related forms or other documents
  • Answer phone calls and direct calls to appropriate parties or take messages
  • Perform general office duties such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
  • File and retrieve corporate documents records and reports
  • Train new sales associates on tasks and procedures within the company and be responsible greet customers and ascertaining what each customer wants or needs
  • Describe merchandise and explain the use operation and care of merchandise to customers

Customer Service Representative

Liberty Inc
03.2019 - 12.2019
  • Active use of communication skills such as eye contact, smile, and enthusiasm when speaking to customers
  • Demonstrated Quick problem-solving by providing various options for their problem
  • Maintained thorough and accurate customer service reports, through small talk that made the customer more comfortable
  • Advised and guided customers on a company's product
  • Investigated and resolved customer complaints quickly and patiently
  • Promptly responded to inquiries and requests from prospective customers
  • Represent the company in an approachable and professional manner

Education

High School Diploma -

St. Roch Secondary School
Brampton, ON

Skills

  • Strong interpersonal skills
  • Quick learner
  • Ability to take directions and produce quality work
  • Ability to build relationships
  • File management
  • Proficient in performing daily maintenance tasks
  • Multi-line telephone operation
  • Time management skills
  • Punctual
  • Data entry
  • Problem-solving
  • Verbal and written communication

Timeline

Receptionist-Contract

Kelly Services Inc.
05.2024 - 12.2024

Call Center Agent

Voice logic Inc.
01.2023 - 04.2024

Customer Service/ Operations Support Assistance

Purolator
04.2021 - 10.2022

Customer Service Representative

Liberty Inc
03.2019 - 12.2019

High School Diploma -

St. Roch Secondary School

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CHRISTINE OSCAR