Christine Nwumfor
Charlottetown,PE
Summary
Meticulous Night Front Desk Agent with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker.
Overview
8
8
years of professional experience
Work History
Night Front Desk Agent
Hilton
01.2018 - 05.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- housekeeping cleaning and laundry when needed
- worked night shifts
Head of Housekeeping Services
Zwinkels Guest House
06.2014 - 08.2017
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Placed orders for housekeeping supplies and guest toiletries.
Education
Hospitality Management
London School of Commerce
London, United Kingdom2012
Skills
- Customer Experience
- Multi-tasking
- Front Desk Operations
- Correspondence Management
- Housekeeping and cleaning
Additional Information
Languages Spoken
English
French
Timeline
Night Front Desk Agent
Hilton
01.2018 - 05.2022
Head of Housekeeping Services
Zwinkels Guest House
06.2014 - 08.2017
Hospitality Management
London School of Commerce
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