Summary
Work History
Education
Skills
Timeline
Generic

Christine Nielsen

Camarillo

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Work History

Medical Records Clerk

Albert & Mackenzie LLP
2021 - 2024
  • Neatly compiled Schedule of Records for PQME/AME/DQME appointments.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Direct communication with lawyers, paralegals, and doctor's office,

Customer Service Representative

The Cat Doctor
2015 - 2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Office Assistant/Medical Billing Specialist

Prosperity Health Center
2013 - 2015
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Purchased and maintained office supplies.
  • Identified and resolved patient billing and payment issues.
  • Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Collected payments and applied to patient accounts.

Education

Paralegal Studies

Kapi'olani Community College
Honolulu, HI

Brookdale Community College
Lincroft, NJ

High School Diploma -

Old Bridge High School
Old Bridge, NJ
01-2012

Skills

  • Customer service
  • Written and verbal communication
  • File organization
  • Medical terminology understanding

Timeline

Medical Records Clerk

Albert & Mackenzie LLP
2021 - 2024

Customer Service Representative

The Cat Doctor
2015 - 2020

Office Assistant/Medical Billing Specialist

Prosperity Health Center
2013 - 2015

Paralegal Studies

Kapi'olani Community College

Brookdale Community College

High School Diploma -

Old Bridge High School
Christine Nielsen