Summary
Work History
Education
Skills
Timeline
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Christine Nielsen

Camarillo

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Work History

Medical Records Clerk

Albert & Mackenzie LLP
2021 - 2024
  • Neatly compiled Schedule of Records for PQME/AME/DQME appointments.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Direct communication with lawyers, paralegals, and doctor's office,

Customer Service Representative

The Cat Doctor
2015 - 2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Office Assistant/Medical Billing Specialist

Prosperity Health Center
2013 - 2015
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Purchased and maintained office supplies.
  • Identified and resolved patient billing and payment issues.
  • Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Collected payments and applied to patient accounts.

Education

Paralegal Studies

Kapi'olani Community College
Honolulu, HI

Brookdale Community College
Lincroft, NJ

High School Diploma -

Old Bridge High School
Old Bridge, NJ
01-2012

Skills

  • Customer service
  • Written and verbal communication
  • File organization
  • Medical terminology understanding

Timeline

Medical Records Clerk

Albert & Mackenzie LLP
2021 - 2024

Customer Service Representative

The Cat Doctor
2015 - 2020

Office Assistant/Medical Billing Specialist

Prosperity Health Center
2013 - 2015

Paralegal Studies

Kapi'olani Community College

Brookdale Community College

High School Diploma -

Old Bridge High School

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Christine Nielsen