Daniel Neilson
Ottawa,ON
Summary
Dedicated and diligent bilingual customer service specialist with a strong work ethic and proven track record with clients. Seeking a position in which my communication skills combined with my problem-solving abilities can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy with my outgoing personality while resolving their issues in the shortest possible time.
Overview
7
7
years of professional experience
Work History
Parliamentary Intern
Member Of Parliament Eric Duncan
02.2024 - Current
- Learn firsthand about the work that goes on in the House of Commons
- Assist in various capacities in the office of MP Eric Duncan, MP for Stormont-Dundas-South Glengarry
Bartender/Serve
Boston Pizza Orleans
01.2023 - Current
- Prepared and served food and alcoholic beverages including wine, craft beer and custom cocktails to 400-500 patrons/night.
- Studied and memorized 75+ popular and custom cocktail recipes, dozens of local beers and wines in order to give quality recommendations to guests.
- Maintained clean, organized and well stocked bar area by managing inventory, wiping down surfaces, cleaning glassware and replenishing fresh ingredients.
- Handled and processed thousands of dollars in transactions per shift including debit, credit and cash payments.
- Ensured safe environment by coordinating with team to regulate alcohol consumption.
- Ensured guests were served promptly and satisfied by efficient and friendly service.
Detailer
Jaguar Landrover
06.2022 - 01.2023
- Cleaned vehicles’ interiors and exteriors in compliance with company standards and client requests, performed inspections and kept accurate records of vehicles’ condition
- Picked up and delivered parts as needed, performed miscellaneous maintenance tasks as assigned.
Busboy
Moxie's, Orleans
08.2020 - 08.2022
- Responsible for cleanliness of the front of the house, bussing and setting tables, assisting servers and bartenders.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Rink Attendant
City of Ottawa, Emily Carr Outdoor Rink
11.2017 - 03.2020
- Responsible for cleanliness and safety of ice, ensuring cleanliness of the rink shack/change room
- Supervised skaters, ensured no alcohol/drug consumption on the premises
- Responsible for the safety and enjoyment of skaters.
Trainer
Skating lessons, Blackburn Hamlet
11.2018 - 03.2019
- Gave private skating lessons to 8 year-old boy once a week
- These one-on-one lessons were to develop skating abilities and confidence.
Host
Swiss Chalet, Orleans
06.2018 - 09.2018
- Responsible for seating guests in the restaurant, managing wait line, ensuring cleanliness of the front of the house.
Education
Bachelor of Arts - Honours B.A. Communication And Political Science
University of Ottawa
Ottawa, ON04.2027
OSSD, graduated with honours -
St. Matthew High School
Orleans, ON06.2022
Skills
- Excellent communication skills
- Great customer service skills
- Self-motivated, goal-oriented
- Comfortable in a team environment or working independently
- Dependable and punctual
- Hard-working as well as willing and eager to learn new skills
Hobbies And Interests
Competitive lacrosse, hockey, skiing, physical fitness.
References
References available upon request.
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Parliamentary Intern
Member Of Parliament Eric Duncan
02.2024 - Current
Bartender/Serve
Boston Pizza Orleans
01.2023 - Current
Detailer
Jaguar Landrover
06.2022 - 01.2023
Busboy
Moxie's, Orleans
08.2020 - 08.2022
Trainer
Skating lessons, Blackburn Hamlet
11.2018 - 03.2019
Host
Swiss Chalet, Orleans
06.2018 - 09.2018
Rink Attendant
City of Ottawa, Emily Carr Outdoor Rink
11.2017 - 03.2020
Bachelor of Arts - Honours B.A. Communication And Political Science
University of Ottawa
OSSD, graduated with honours -
St. Matthew High School
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