Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Christine Nantais

Komoka,ON

Summary

Committed customer service centric individual with natural instinct to put people first. I am looking for a part time opportunity to utilize my skills, knowledge and passion for the customer, with a proven history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

13
13
years of professional experience

Work History

Senior Manager

TD Bank
London, ON
02.2019 - 06.2023
  • Supported objectives, checkpoints and timelines, managing team members to meet project tasks and expectations.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Analyzed business performance data and forecasted business results for upper management.
  • Used data and analytics to diagnose trends and link to business performance outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Achieved cost-savings by developing functional solutions to problems.

Call Center Manager

TD Bank
London, ON
04.2014 - 01.2019
  • Established strong partnerships with internal departments such as sales, marketing and IT teams to ensure effective implementation of projects.
  • Met call center financial objectives by estimating requirements and preparing annual budgets.
  • Recruited and trained new employees to meet job requirements.
  • Resolved escalated customer complaints in an efficient manner while maintaining positive relationships with clients.
  • Analyzed business performance data and forecasted business results for upper management.
  • Identified opportunities for process improvements that would optimize operational efficiency and reduce costs associated with call center operations.
  • Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.

Group Manager

TD Bank
London, ON
08.2010 - 03.2014
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Education

Business

Fanshawe College of Applied Arts And Technology
London, ON
06-1994

Skills

Holistic Customer service knowledge and experience

Lending experience - secured and unsecured

Extensive collections experience on a national level

Business Performance Management and personalized coaching

Partnership Development

Talent Development and mentorship

Budget Oversight and adherence

Strategic Planning to align with company goals

Cross-Functional Collaboration

Influencing and Negotiating to a better outcome

Operations Planning and execution

Affiliations

  • Active in community through both personal and financial support of several local charities
  • Received many annual awards acknowledging strong ethics, high standards and exceptional results in Customer Service and Sales

Timeline

Senior Manager

TD Bank
02.2019 - 06.2023

Call Center Manager

TD Bank
04.2014 - 01.2019

Group Manager

TD Bank
08.2010 - 03.2014

Business

Fanshawe College of Applied Arts And Technology

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Christine Nantais