Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Housekeeper
Foursquare City Light
Kigali, Kigali City
01.2023 - 10.2025
Maintained cleanliness of facilities by performing daily cleaning tasks.
Operated cleaning equipment to ensure efficient service delivery.
Stocked supplies and materials to support operational efficiency.
Assisted in maintaining safety standards within work areas.
Reported maintenance issues to ensure a safe environment for staff and visitors.
Organized cleaning supplies and equipment for easy access and use.
Cleaned bathrooms, including toilets, tubs, showers and sinks.
Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Ensured that all health standards were met during cleaning operations.
Observed proper use of chemicals when cleaning various surfaces.
Communicated with maintenance team on damages to repair.
Banker
Urwego Finance
Kigali, Kigali City
12.2012 - 10.2025
Processed customer transactions efficiently and accurately at Urwego Finance.
Assisted clients in understanding financial products and services offered.
Maintained and organized client records for easy access and reference.
Collaborated with team members to improve customer service strategies.
Handled customer inquiries and resolved issues in a timely manner.
Supported loan application processes by collecting necessary documentation.
Educated clients on financial literacy topics during consultations.
Ensured compliance with banking regulations in all transactions and activities.
Provided customer service to bank clients, answering inquiries and resolving complaints.
Analyzed customer's financial information to determine the best banking products for them.
Helped customers understand and use mobile applications and online banking.