Christine Minnick
Rancho Cordova
Summary
Dynamic Accounts Receivable Specialist with a proven track record, excelling in process improvement and cross-functional collaboration. Successfully led a team to maintain industry standards in credit balances, while developing training documents and enhancing team productivity. Skilled in policy development and organization, driving significant operational efficiencies.
Overview
24
24
years of professional experience
Work History
Accounts Receivable Specialist-Credits
R1RCM
11.2022 - Current
- Performed daily audits for up to 12 team members.
- Performed daily, weekly and monthly audit reports by user.
- Identified and report trends in errors, payment errors, adjustments, etc.
- Provided training & feedback to new hires, on site mentors, off-shore, on-shore leadership teams, & updates to senior leadership.
- Lead weekly question & answer sessions for off-shore users
- Created & maintained all team training documents.
Account Representative III-Credits
Sutter Health-SPS
06.2017 - 10.2022
- Analyzed accounts to determine eligibility, primary, secondary insurance, co-pay & issue refunds accurately. Exceeded production and accuracy standards.
- Posted patient, insurance payments & update accounts.
- Collaborated with other departments to address customer service requests as needed.
- Maintained training documents.
- Special projects.
Billing Accounts Receivable Supervisor-PM Shift
Sutter Health-SPS
08.2014 - 06.2017
- Supervised team of 14, Co-supervised additional 14.
- Created & maintain team matrix of duties.
- Created & collaborate with BAR leadership, senior leadership for denial matrix accuracy, & updates.
- Sorted, coded, scanned & posted zero pay denials received via mail into IDX. Sort all other mail & deliver to departments.
- Posted insurance payments in IDX & EPIC.
- Resolved patient, insurance credits in IDX & EPIC.
Billing Accounts Receivable-Account Rep II
Sutter Health-SPS
09.2012 - 08.2014
- Sorted, coded, scanned and posted zero pay denials in IDX.
- Sorted all other mail & delivered throughout department
- Posted insurance payments in IDX.
- Resolved patient, insurance credits in IDX.
- Other special projects as assigned.
Billing Accounts Receivable Supervisor-Credits
Sutter Health-SPS
09.2001 - 04.2008
- Created credit balance policy and procedures, training documents, refund forms, etc.
- Consistently maintain or exceeded industry standard of less than 1 day in AR for Credit Balances.
- Hired, managed, trained, team of 10 FT team members, and up to 6 temps. Established and monitored goals, conducted performance reviews.
- Implemented standard work techniques to overcome obstacles and increase team productivity.
- Participated in Six Sigma and Lean projects when available.
Education
No Degree - General Studies
San Joaquin Delta College
Stockton, CANo Degree - General Studies
Sacramento City College
Sacramento, CASkills
- Cross-functional team collaboration
- Process improvements
- Policy development
- Organization
- Time management
- Microsoft Excel
Timeline
Accounts Receivable Specialist-Credits
R1RCM
11.2022 - Current
Account Representative III-Credits
Sutter Health-SPS
06.2017 - 10.2022
Billing Accounts Receivable Supervisor-PM Shift
Sutter Health-SPS
08.2014 - 06.2017
Billing Accounts Receivable-Account Rep II
Sutter Health-SPS
09.2012 - 08.2014
Billing Accounts Receivable Supervisor-Credits
Sutter Health-SPS
09.2001 - 04.2008
No Degree - General Studies
San Joaquin Delta College
No Degree - General Studies
Sacramento City College