Christine McKinnon
St. Catharines
Summary
Professional dispatcher with extensive experience in logistics coordination and emergency response. Skilled in managing complex schedules, optimizing routes, and ensuring timely communication. Strong focus on team collaboration, reliability, and flexibility to adapt to changing needs. Proven track record of using critical thinking and problem-solving abilities to achieve results in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Lead Dispatcher/Senior Customer Service Representative
Right Time Group Of Companies
02.2018 - 03.2025
- Assisted in coordinating dispatch schedules for efficient resource allocation.
- Monitored incoming requests to ensure timely responses and service delivery.
- Supported drivers with route planning to optimize travel times and reduce delays.
- Maintained accurate records of dispatch activities and communications.
- Completed day to day duties accurately and efficiently.
- Collaborated with team members to resolve scheduling conflicts and enhance operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in ongoing training to improve knowledge of dispatch systems and procedures.
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
Education
High School Diploma -
St. Francis Catholic Secondary School
St. Catharines, ON06-2005
Skills
- Detail oriented
- Time management
- Problem solving
- Strong work ethic
- Calm under pressure
- Multitasking
Timeline
Lead Dispatcher/Senior Customer Service Representative
Right Time Group Of Companies
02.2018 - 03.2025
High School Diploma -
St. Francis Catholic Secondary School
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