Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CHRISTINE MCCLEAN

Victoria,BC

Summary

Experienced hospitality professional with a history for outstanding guest service, staying current on menu items and consistently offer targeted recommendations to meet guest needs. Utilizing excellent interpersonal, time management and problem solving skills. Well- versed in Food and Beverage operations as well as guest services. Dedicated to delivering the highest level of service to ensure employers and guests' needs are met.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Finns Seafood Chops
02.2022 - 11.2023
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Noted special patron requests and followed up with kitchen to confirm delivery.

Head Server

Tofino Resort and Marina - 1909 Kitchen
03.2021 - 10.2021
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Increased sales per customer by listening actively and recommending relevant menu items.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

Tour Dining Coordinator

Fairmont Banff Springs Hotel
12.2018 - 07.2020
  • Coordinate with Food and Beverage Sales, Restaurant outlets, Banquets department and individual Tour Companies to facilitate all dining requirements of Tour Guests
  • Develop relationships with wholesale companies and Tour Directors
  • Assist with Food and Beverage Sales Office & Culinary in development of tour Menus
  • Drive Food and Beverage revenue by effectively managing reservations and looking for growth opportunities.

Bartender

Fitzroy Town Hall Hotel
10.2017 - 04.2018
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.

Fine Dining Server

Pullman Sea Temple 5* Resort and Spa
06.2016 - 01.2017
  • Executed daily menu presentation and answered all questions about various angus cuts
  • Suggested wine pairings to go with specific menu items.
  • Ensured an enjoyable and elegant experience for customers during both lunches and dinners
  • Anticipated and fulfilled guest needs and requests

Education

Bachelor of Science - Traditional Chinese Medicine - Acupuncture

Pacific Rim College of Natural Medicine
Victoria, BC
04.2024

Bachelors - Hospitality And Tourism Management

George Brown College
Toronto, ON
04.2014

Skills

  • Tourism development
  • Upscale dining background
  • High-volume dining
  • Food and beverage pairings
  • Hospitality Service Expertise
  • Food Sales and Promotion

Certification

Hospitality & Tourism Management Diploma with Dean's honors

Essential Managers Food and Beverage Trained
Smart Serve & Pro Serve Certification
Toronto Public Health Food Handlers Permit Emergency First Aid and CPR Level C Certified Health and Safety + WHMIS training
Safe Travel Partner with the ACTA
Trained in Reservation Systems and Point of Sale Systems


Timeline

Server

Finns Seafood Chops
02.2022 - 11.2023

Head Server

Tofino Resort and Marina - 1909 Kitchen
03.2021 - 10.2021

Tour Dining Coordinator

Fairmont Banff Springs Hotel
12.2018 - 07.2020

Bartender

Fitzroy Town Hall Hotel
10.2017 - 04.2018

Fine Dining Server

Pullman Sea Temple 5* Resort and Spa
06.2016 - 01.2017

Bachelor of Science - Traditional Chinese Medicine - Acupuncture

Pacific Rim College of Natural Medicine

Bachelors - Hospitality And Tourism Management

George Brown College

Similar Profiles

CREATE PROFILE
CHRISTINE MCCLEAN