CHRISTINE M. BROWN
San Diego
Summary
- To obtain a challenging position as a Administrative Assistant that will take full advantage of my experience, management and leadership skills to positively influence company performance.
- A detail oriented, hard-working professional with solid experience in diverse environments where consistent performance and quality customer service are keys to success
- Accurately performs challenging tasks which involve precision, attention to detail and exceptional organizational/analytical abilities
- Skilled in quickly developing rapport with individuals of all levels, and in quickly learning new assignments
- Proven success in working effectively under a wide range of circumstances with the flexibility to look at new ways to resolve problems
Overview
19
19
years of professional experience
Work History
Medical Massage Therapist/Manager
Asis Physical Therapy
San Diego, CA
05.2024 - Current
- Enhanced athletic performance with pre-and post-event sports massages.
- Improved post-surgery recovery time through therapeutic lymphatic drainage massages.
- Bolstered company reputation with consistently high satisfaction ratings from clients.
- Maintained detailed records of clients'' medical histories and treatment progress.
Surgery Scheduler/Administrative Assistant
Scripps Health Care
San Diego, CA
04.2023 - 05.2024
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Resolved scheduling conflicts to maintain high-quality patient services.
Surgery Schedule/Medical Assistant
Poway Surgery Center
Poway, CA
05.2022 - 05.2023
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Massage Therapist/Holistic Health Practitioner
Natural Balance Wellness Center
San Diego, CA
01.2020 - 01.2022
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Palomar Hospital OR Scheduler
Palomar Medical Center
Escondido, CA
11.2007 - 08.2017
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
Back Office Medical Assistant/Administrative Assistant
Sharp Health Care
San Diego, CA
12.2015 - 06.2016
- Fostered strong relationships with patients and their families by providing compassionate support and answering questions about medical care.
- Assisted physicians with medical procedures, ensuring high-quality patient care and safety.
- Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
- Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.
Front and Back Office Medical Assistant/Administrative Assistant
Dr. Robinson / Urgent Care
Temecula, CA
04.2006 - 01.2007
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
- Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
- Ensured proper follow-up care for patients by diligently scheduling referrals or additional tests as needed.
- Expedited insurance claim processing by accurately recording patient information and submitting necessary documentation in a timely manner.
- Promoted a positive work atmosphere among colleagues through open communication channels, fostering teamwork within the clinic setting.
- Improved overall clinic efficiency by performing clinical duties such as taking vital signs, administering injections, and drawing blood samples.
Education
Diploma - Massage Therapy/Holistic Health Practitioner
International College of Holistic Studies
San Diego, CA05.2018
Clinical Medical Assistant Certificate -
Bryman College
San Bernardino, CA08.2003
Wagner Training Institute
Redlands, CA07.2003
Mt. San Jacinto Community College
06.1999
High School -
Moanalua High School
Honolulu, Hawaii06.1995
Skills
- STAFF MOTIVATION
- DEVELOPMENT LEADERSHIP
- SUPERVISORY SKILLS
- COMMITMENT TO EXCELLENCE
- MOTIVATING OTHERS
- EVALUATING EMPLOYEE PERFORMANCE
- ORGANIZATIONAL ABILITY
- HARD WORKER
- RELIABLE
- WORKING WITH ALL ABILITY/SKILL LEVELS
- TEAM PLAYER
- Venipuncture
- Vital Signs
- EKG
- Glucose Testing
- First Aid & CPR
- Lab Procedures
- Injections
- Sterilizing Techniques
- Ethics and professionalism
- Team leadership
- Schedule coordination
- Microsoft Word
- Medical terminology knowledge
- Anatomy knowledge
- Holistic assessment
- Strong work ethic
- Injections administration
- Office administration
- Scheduling appointments
- Document management
- Meeting planning
- Travel arrangements
- Dedicated team player
Administrative Experience
- Appointment scheduling
- Filing
- Charting
- Patient Relations
- Over three years experience in office MANAGEMENT & OPERATIONS.
- Worked and supervised various facets office management, operations/transportation in a major company.
- Over four years experience receptionist and secretary.
Phone
cell, (951) 660-6479
Areas Of Clinical Expertise
- Venipuncture
- Vital Signs
- EKG
- Glucose Testing
- First Aid & CPR
- Lab Procedures
- Injections
- Sterilizing Techniques
Timeline
Medical Massage Therapist/Manager
Asis Physical Therapy
05.2024 - Current
Surgery Scheduler/Administrative Assistant
Scripps Health Care
04.2023 - 05.2024
Surgery Schedule/Medical Assistant
Poway Surgery Center
05.2022 - 05.2023
Massage Therapist/Holistic Health Practitioner
Natural Balance Wellness Center
01.2020 - 01.2022
Back Office Medical Assistant/Administrative Assistant
Sharp Health Care
12.2015 - 06.2016
Palomar Hospital OR Scheduler
Palomar Medical Center
11.2007 - 08.2017
Front and Back Office Medical Assistant/Administrative Assistant
Dr. Robinson / Urgent Care
04.2006 - 01.2007
Clinical Medical Assistant Certificate -
Bryman College
Wagner Training Institute
Mt. San Jacinto Community College
High School -
Moanalua High School
Diploma - Massage Therapy/Holistic Health Practitioner
International College of Holistic Studies