CHRISTINE MAWA

Withdrawal Management Worker

• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
• Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
• Facilitated individual and group sessions to promote positive behavior change for clients.
• Active member of The Bridge Youth & Family Services Celebration Committee
• Withdrawal Management Fire Drill Safety Officer

Intake Coordinator

• Interviewed potential clients to confirm eligibility and completed psychosocial assessments.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

• Prepared needs assessments to identify key areas of service needs.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Kept clients engaged in social networks and communities for personal health and growth.

• Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills. Assisted in all residential ARC house (5), often sent to relieve high risk houses.
• Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
• Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
• Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
• Developed and implemented comprehensive individualized treatment plans for high-risk clients in residential setting.
• Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
• Displayed sensitivity to cultural and linguistic needs of clients and families served.

• Provided monitored emergency housing for 20 high-risk vulnerable women youth and children
• Developed & trained staff in overnight procedures for new client support workers
• Assisted clients in connecting with community resources (RCMP, Hospital, other shelters, counseling)
• Organized and edit data entry to complete shelter report

• Managed opening & closing duties, including restocking and reconciliation of the cash float for the bar
• Enforced provincial liquor legislation and regulations while serving customers
• Trained and assist new coworkers