Summary
Work History
Education
Skills
Languages
Timeline
Generic

Christine Mason

Edmonton,AB

Summary

Dynamic and detail-oriented professional wiith experience as a Medical Receptionist at Synergy Wellness Centre. Proven expertise in managing front desk operations and electronic medical records, coupled with exceptional communication skills. Recognized for enhancing patient satisfaction and streamlining appointment scheduling, ensuring efficient service delivery in fast-paced environments.

Work History

Medical Receptionist

Synergy Wellness Centre
11.2022 - 03.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection while maintaining confidentiality.


Administrative Assistant

Emmaus Church Community
08.2008 - 03.2018
  • Answered phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Streamlined invoice processing procedures to ensure timely payment of vendors, ordered inventory supplies for office, kitchen and program supplies.
  • Created bulletins weekly, purchased supplies needed.
  • Organized annual general meeting information from many different departments with a set deadline
  • Documenting & completing legal forms for events, funerals, weddings etc.
  • Taking minute meetings, proof read and distriubuted
  • Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.

Clerk III /Assistant Staffing Coordinator

Royal Alexandra Hospital
09.2003 - 08.2005
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Prepared staff schedules for many units & departments within hospital.
  • Responded to staffing calls regarding illness, absences, shortages, scheduling changes, work acuity.
  • managed payroll for over 100+ casual and relief staff using electronic vax system.
  • Incoming & outgoing letters for staff regarding employment/recommendations.
  • Regularly working in a very tight time frame while maintaining professionalism and remaining calm during shifts requiring staff urgently, depending on current needs and patient admissions.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary. Corresponded with the on-call nursing coordinator.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.

Unit Clerk

Royal Alexandra Hospital
03.1995 - 09.2003
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Answered multi-line telephone system, provided information, and directed calls.
  • Prepared admissions charts and scanned records.
  • Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
  • Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.

Education

High School Diploma -

Queen Elizabeth CHS
Edmonton, AB

Certificate - Medical Terminology Certificate

Northern Alberta Institute of Technology
Edmonton
06-1995

Skills

  • Front desk operations with multi telephone system
  • Medical terminology
  • Office administration
  • Appointment scheduling & confirmation with clients
  • Collecting payment for services provided
  • Reminder calls
  • Records management
  • Medical billing
  • Electronic medical records
  • Computer proficiency
  • Organization and time management
  • Calendar and appointment management
  • Letter preparation
  • Using EMR system
  • Mail management

Languages

English
Full Professional

Timeline

Medical Receptionist

Synergy Wellness Centre
11.2022 - 03.2024

Administrative Assistant

Emmaus Church Community
08.2008 - 03.2018

Clerk III /Assistant Staffing Coordinator

Royal Alexandra Hospital
09.2003 - 08.2005

Unit Clerk

Royal Alexandra Hospital
03.1995 - 09.2003

High School Diploma -

Queen Elizabeth CHS

Certificate - Medical Terminology Certificate

Northern Alberta Institute of Technology

Similar Profiles

CREATE PROFILE
Christine Mason