CHRISTINE MARIE D. ABAD
Banff,Canada
Summary
Professional in food service management, equipped to lead and optimize operations. Strong focus on team collaboration and achieving results. Skilled in staff training, inventory control, and customer satisfaction. Reliable and adaptable to changing needs, ensuring smooth and efficient service.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Store Supervisor
Cows
Banff, Alberta
08.2026 - Current
- Supervised cashiers, trained new team members, and monitored performance to ensure high service standards.
- Implemented visual merchandising strategies that improved product visibility and customer engagement.
- Enforced store policies and procedures to maintain a safe environment.
- Maintained clean and organized facility, reducing risk of accidents, damages, and lost items.
Front Store Associate
Neighbourly Pharmacy Operations Inc.
Banff, Alberta
04.2026 - Current
- Assisted customers with product inquiries and recommendations daily.
- Demonstrated excellent customer service skills at all times.
- Processed transactions accurately using point-of-sale systems.
- Organized and restocked shelves to maintain inventory levels effectively.
Sales Associate
Doncath Holdings Ltd.
Banff, Alberta
03.2026 - Current
- Accurately processed transactions, ensuring a smooth customer experience.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Executed visual merchandising standards to enhance store presentation.
- Restocked shelves to ensure product availability and meet customer demand.
Ice Cream Scooper
Cows
Banff, Alberta
04.2026 - 08.2026
- Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
- Followed company policies regarding portion sizes when serving customers' orders.
- Used POS system expertise to complete accurate sales transactions.
Shift Manager
Taco Bell
Cold Lake, AB
01.2026 - 02.2026
- Developed and implemented strategies that enhanced sales performance and contributed to profitability.
- Supervised hourly and temporary personnel, provided work direction, and reviewed processes to ensure operational efficiency.
- Balanced accounts and conducted nightly audits to keep bookkeeping documentation up-to-date.
- Cleaned and maintained business areas, ensuring a tidy and visually appealing environment for customers.
Food Service Supervisor
Tim Hortons
Banff, Canada
06.2024 - 12.2025
- Managed food service operations and maintained a clean environment, leading to improved customer satisfaction.
- Ensured compliance with company policies and procedures for food safety, sanitation, and quality, contributing to overall operational integrity.
- Monitored food safety procedures to ensure adherence to HACCP guidelines, safeguarding against foodborne illnesses.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Reduced food waste by implementing proper inventory tracking and storage practices.
Assistant Restaurant Manager 2
Freemont Foods Corporation
Cebu, Philippines
06.2011 - 11.2023
- Provided marketing support for promotional events and campaigns to enhance customer engagement., Led cash control, service operations, labor cost management, and championed team development.
- Assisted Restaurant Manager in meeting KRA targets by effectively managing shift operations.
- Assisted in managing daily restaurant operations and staff scheduling.
- Trained and mentored new employees on company policies and procedures.
- Coordinated inventory management and ordering of food supplies.
Service Crew
Freemont Foods Corporation- Jollibee Banilad
Cebu City, Philippines
03.2009 - 08.2009
- Greeted customers, recorded orders, and served food & beverages with a positive attitude, ensuring all menu inquiries were addressed.
- Inputted orders into point-of-sale system, calculating change accurately and efficiently, to enhance customer service.
- Collaborated with a kitchen team to prepare food, adhering to cooking instructions and safety protocols to maintain high standards of hygiene.
Education
Bachelor of Science - Commerce: Management Accounting
University of Cebu- Main Campus
Cebu City, Philippines03-2011
High school or equivalent -
San Jose Technical High School
San Jose, Northern Samar04-2007
Elementary School -
Labangon Elementary School
Cebu City, Philippines03-2003
Skills
- Transaction Management
- Inventory management
- CUSTOMER SERVICE
- MANAGEMENT SKILLS
- Team Development
- LEADERSHIP
- Fast-paced adaptability
- TIME MANAGEMENT
- MICROSOFT OFFICE
- Professional ethics
Certification
- Food Handler-Canada Certificate Expiration: 2029-10-09
- Emergency First Aid with Level C (C.P.R & AED) Expiration: 2028-08-11
LANGUAGES
English
Timeline
Store Supervisor
Cows
08.2026 - Current
Front Store Associate
Neighbourly Pharmacy Operations Inc.
04.2026 - Current
Ice Cream Scooper
Cows
04.2026 - 08.2026
Sales Associate
Doncath Holdings Ltd.
03.2026 - Current
Shift Manager
Taco Bell
01.2026 - 02.2026
Food Service Supervisor
Tim Hortons
06.2024 - 12.2025
Assistant Restaurant Manager 2
Freemont Foods Corporation
06.2011 - 11.2023
Service Crew
Freemont Foods Corporation- Jollibee Banilad
03.2009 - 08.2009
Bachelor of Science - Commerce: Management Accounting
University of Cebu- Main Campus
High school or equivalent -
San Jose Technical High School
Elementary School -
Labangon Elementary School