Christine Mackay
Kelowna,Canada
Summary
Dedicated Health and Human Services professional with over 15 years of experience across clinical, instructional, and patient support roles. Proven track record in emergency medical response (Paramedic) and life-safety education, having trained thousands of individuals in First Aid/CPR. Expert in navigating complex healthcare environments (Interior Health), maintaining rigorous safety standards, and providing empathetic client-centered care.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Food Services Worker
Interior Health (Kelowna General Hospital)
08.2021 - Current
- Collaborate with clinical staff to provide nutritional support for 500+ patients daily in an acute care setting.
- Ensure strict adherence to therapeutic diet orders and safety protocols for vulnerable populations.
- Navigate high-pressure hospital workflows, maintaining professional communication with patients and medical teams.
Fibreglass Technician
FormaShape
03.2013 - 04.2016
- Note: I have condensed this to show work history while keeping the focus on health. Highlighting 'Attention to Detail' and 'Safety Compliance' here is key.
First Aid Instructor
Red Cross / Academy of Emergency Training
01.2007 - 01.2011
- Facilitated comprehensive training for thousands of participants in CPR, Emergency, and Standard First Aid.
- Certified workplace responders under WCB standards, ensuring compliance and life-saving readiness.
- Developed a reputation for 'approachable expertise,' adapting complex medical concepts for diverse learners.
- 13 Years Total Experience
Paramedic
[Agency/Location]
01.2004 - 01.2007
- Provided high-level emergency medical care and stabilization in high-stress, unpredictable environments.
- Managed patient transitions to hospital care, providing detailed clinical reports and handovers.
Education
First Aid/CPR Instructor Trainer Certification - undefined
Canadian Red Cross
Certificate - Bookkeeping & Accounting
Okanagan College
High School Diploma - undefined
Burnaby North Secondary School
Paramedic License/Training - Emergency Medicine
Academy of Emergency Training
Vancouver, BC04-2006
Skills
- Clinical & Emergency Response: Paramedic background, WCB/Red Cross Instruction, Patient Assessment
- Competency testing experience
- Health Administration: Detailed report writing, record management, and Bookkeeping/Accounting certification
- Patient Support: Therapeutic diet management, crisis intervention, and multidisciplinary team collaboration
- Strong communication skills
- Team oriented
- Quality control
- Complex Problem-solving
- Staff training and development
Accomplishments
- Documented and resolved Worker Compensation safety issues which led to improved safety in the workplace.
- Used Microsoft Excel to develop inventory tracking spreadsheets, and safety tracking support .
- Collaborated with team of 4 colleagues, my immediate supervisor and Manager in the development of Site safety improvement projects.
- Achieved improved documentation and safety support through effectively tracking and implementation of safety procedures.
Languages
English
Professional Working
Certification
Food Safe
WHIMIS
Red Cross Trainer, Instructor Certification
previously Licensed Paramedic
Confined space
Transportation of Dangerous goods
Bookeeping and Accounting Certification
Emergency Medical Training Guide
Interests
- Participating in various activities, including Gospel Mission thrift shop support, Inn From the Cold , and Dog and Animal behavior intervention
Timeline
Food Services Worker
Interior Health (Kelowna General Hospital)
08.2021 - Current
Fibreglass Technician
FormaShape
03.2013 - 04.2016
First Aid Instructor
Red Cross / Academy of Emergency Training
01.2007 - 01.2011
Paramedic
[Agency/Location]
01.2004 - 01.2007
First Aid/CPR Instructor Trainer Certification - undefined
Canadian Red Cross
High School Diploma - undefined
Burnaby North Secondary School
Certificate - Bookkeeping & Accounting
Okanagan College
Paramedic License/Training - Emergency Medicine
Academy of Emergency Training