Christine Long
Sidney,BC
Summary
Resourceful and efficient purchaser skilled in negotiating with vendors, processing and creating purchase orders to ensure timely supply and demand fulfillment. Thrives in independent and collaborative team environments, consistently delivering exceptional results. Recognized for exceptional organizational skills and dependability, successfully managing multiple priorities with a positive attitude. Demonstrates a strong commitment to team success, willingly taking on additional responsibilities to achieve collective goals.
Overview
16
16
years of professional experience
Work History
Purchasing Agent
De Havilland Aircraft of Canada
01.2017 - Current
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments, with a portfolio that frequently exceeds 3500 PO lines.
- Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
- Improved supplier relationships through regular communication and proactive problem solving.
- Enhanced product quality by monitoring supplier performance and addressing non-compliance issues.
- Facilitated team training sessions on procurement best practices.
- Contributed to culture of continuous improvement by soliciting feedback and implementing process enhancements.
- Maintained compliance with industry regulations and company policies throughout procurement activities.
Customer Service Representative
Viking Air Ltd.
05.2008 - 12.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer service orders promptly to increase customer satisfaction.
- Managed timely and effective replacement of damaged or missing products.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
CTSC - Certified in Transformation For Supply Chain
Association For Supply Chain Management
11.2023
CSCP - Certified Supply Chain Professional
Association For Supply Chain Management
12.2017
Skills
- Procurement
- Order tracking
- Effective Communication
- ERP systems proficiency
- Problem-solving aptitude
- Cross-Functional Teamwork
- Vendor Management
- Continuous Improvement
Languages
English
Native or Bilingual
Timeline
Purchasing Agent
De Havilland Aircraft of Canada
01.2017 - Current
Customer Service Representative
Viking Air Ltd.
05.2008 - 12.2016
CTSC - Certified in Transformation For Supply Chain
Association For Supply Chain Management
CSCP - Certified Supply Chain Professional
Association For Supply Chain Management
Similar Profiles
Siva Prasad NidamanooriSiva Prasad Nidamanoori
Jr Trainee Apprentice at De Havilland Aircraft of CanadaJr Trainee Apprentice at De Havilland Aircraft of Canada
Joshua MarbachJoshua Marbach
Quality Receiving Inspector (CAT 3) at De Havilland Aircraft of CanadaQuality Receiving Inspector (CAT 3) at De Havilland Aircraft of Canada
Nihar ShahNihar Shah
Customer Service and Operations Supervisor at TJX CanadaCustomer Service and Operations Supervisor at TJX Canada