Christine Lizarraga
Calgary,AB
Summary
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Coordinator, Corporate Security
WestJet
Calgary, AB, Canada
01.2024 - Current
- Process and close 100+ crew incident reports monthly, escalating as required
- Supported real time operational decision making by prioritizing and escalating security and crew incidents impacting safe and on time operations
- Manage multiple high volume shared inboxes, responding to inquiries from CATSA, CBSA, Law Enforcement, etc.
- Maintained consistent compliance with safety protocols, reporting standards, and confidentiality requirements
- Support onboarding and knowledge transfer by documenting procedures and assisting with training materials
- Supported risk assessments and post incident documentation, ensuring corrective actions and follow-up were completed accurately
- Provided operational updates and risk summaries to senior leadership to support informed decision making
Coordinator, Operations
WestJet
Calgary, AB, Canada
10.2022 - 01.2024
- Coordinated operational logistics and service delivery across the WestJet network, supporting time critical decisions impacting multiple stations and flights
- Supported emergency and service response activities, ensuring timely assistance to guests and crews
- Acted as a central coordination point between operations, service delivery, and frontline teams to ensure consistent execution during time-sensitive situations
Coordinator, Aircraft Management
ACASS
Montréal, QC, Canada
09.2021 - 10.2022
- Strategically coordinated a fleet of 24 private aircraft, ensuring seamless international operations for high profile clients
- Exercised independent operational judgment to resolve scheduling, access, and compliance issues impacting international flight movements
- Monitored and verified documentation accuracy for risk assessments, incident reports, and follow-up action plans
- Coordinated operational timelines, travel logistics, and documentation to support ongoing program delivery
- Supported procurement and budget documentation for department resources
- Managed communications between departments and maintained organized client records
Lead Flight Attendant
WestJet / Encore
Calgary, AB, Canada
05.2017 - 04.2020
- Maintained a perfect safety record while leading cabin operations on 1,000+ flights
- Served as cabin leader, responsible for safety, performance, and conduct of cabin crew on each flight
- Made safety announcements verbatim throughout the entirety of the flight
- Completed detailed safety and incident reports with high accuracy and confidentiality
- Provided coaching, direction, and performance feedback to flight attendants, ensuring compliance with safety standards and service expectations
- Acted as the primary liaison between flight crew and cockpit, supporting coordinated decision-making during abnormal and emergency situations
Crew Scheduler
WestJet Encore
Calgary, AB, Canada
09.2018 - 09.2019
- Coordinated complex schedules, coverage, and attendance tracking in a regulated environment
- Maintained accurate scheduling and personnel records with a focus on confidentiality and compliance
- Communicated schedule changes and updates across teams to ensure operational continuity
Education
Human Resources Management
McGill University
Montreal, QC11-2023
Skills
- Incident Response & Investigation Support
- Operational Decision-Making
- Safety & SOP Compliance
- On Time Performance (OTP) Support
- Unionized Workforce Environments
- Process Improvement & Reporting
- Microsoft Office
- Sabre
- Ability to Quickly Learn New Programs
- Multitasking and organization
Certification
- Occupational Health and Safety Management System, CCOHS - Nov 2025
- Radio License - Aeronautical (ROC-A)
Languages
English
Native or Bilingual
French
Native or Bilingual
Accomplishments
- Achieved [Result] through effectively helping with [Task].
Timeline
Coordinator, Corporate Security
WestJet
01.2024 - Current
Coordinator, Operations
WestJet
10.2022 - 01.2024
Coordinator, Aircraft Management
ACASS
09.2021 - 10.2022
Crew Scheduler
WestJet Encore
09.2018 - 09.2019
Lead Flight Attendant
WestJet / Encore
05.2017 - 04.2020
Human Resources Management
McGill University