Christine Longley

• Provided primary customer support to internal and external customers in fast-paced environment.
• Communicated with vendors regarding back order availability, future inventory and special orders.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Trained new employees
• Stocked shelves
• ordered inventory

• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Obtained client medical history, including medication information, symptoms and allergies.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
• Maintained best-in-class standards for individualized care by continuously checking in with patients and families and quickly providing care.
• Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
• Oversaw and maintained patients' rooms, group living areas and nurse stations.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Bussed and reset tables to keep dining room and work areas clean.
• Used slow periods to restock supplies, ice, trays and delivery bags.
• Answered customers' questions, recommended items and recorded order information.
• Checked guests' identification before serving alcoholic beverages.
• Asked customers for feedback, solved problems, provided additional items throughout meal.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
• Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.

• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Obtained client medical history, including medication information, symptoms and allergies.
• Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
• Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
• Maintained best-in-class standards for individualized care by continuously checking in with patients and families and quickly providing care.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

Worked at the Selkirk Regional Health Center Emergency Room as a health Care Aide.

Currently working for Homecare as a healthcare aide.

• Supported student learning objectives through personalized and small group assistance.
• Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
• Handed out classroom materials, like pencils, paper and crayons.
• Assessed student assignments to check quality and completeness before submission for grading.
• Assisted classroom teacher in supervising snack time and indoor and outdoor play.
• Relieved classroom teacher during breaks and maintained order and structure in classroom.
• Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.

• Complied with health and safety codes to protect staff and customers.
• Packaged and labeled baked goods with accurate descriptions and ingredients.
• Replenished and rotated food items, following correct food cooling and storage procedures.
• Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.

• Scheduled appointments for customers in person or over telephone.
• Called and rescheduled appointments for clients.
• Assessed customer needs and responded to customer emails and calls.
• Directed telephone calls to appropriate parties.
• Answered phone calls and answered questions from potential customers.
• Acted as first point of contact and set appointments for prospective clients.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.