Christine KOVACEVIC
Midland,ON
Summary
Proven leader in hospitality with a strong track record of boosting employee retention and enhancing operational efficiency. Successfully implemented inventory control strategies and resolved conflicts, resulting in a remarkable 30% reduction in staff turnover. Prioritizes teamwork, strategic planning, and a results-driven mindset to consistently surpass business objectives. Dedicated and hardworking restaurant management professional with extensive experience in daily planning and operations to drive success.
Overview
16
16
years of professional experience
Work History
Restaurant Manager
TamTar RestaurantsInc
08.2008 - 10.2024
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Implemented cost-saving measures through streamlined processes and efficient scheduling
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maintained meticulous financial records, enabling accurate budgeting and financial planning.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Diploma - Business Administration
Georgian College of Applied Arts And Technology
Barrie, ON01-1998
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Operations Management
- Organization and prioritization
- Complaint resolution
- Staff Scheduling
- Business operations expertise
- Performance Improvement
- Recruitment
- Conflict resolution techniques
- Regulatory Compliance
- Trained in performance and wage reviews
- Employee schedule management
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Restaurant Manager
TamTar RestaurantsInc
08.2008 - 10.2024
Diploma - Business Administration
Georgian College of Applied Arts And Technology
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