CHRISTINE KOSMADIA
Kamloops,BC
Summary
With 19 years of experience as a skilled Certified Dental Assistant, acquiring the necessary training to effectively and efficiently assist with a wide range of dental procedures. Hands-on training in dental radiography, chairside assisting, and infection control. Known for an outgoing personality, positive demeanor, and ability to establish strong rapport with both patients and team members. Specializing in quality, speed, and continuous process enhancement, seeking to transition into a new professional setting where transferrable skills can be leveraged to make a valuable contribution.
Overview
25
25
years of professional experience
Work History
Certified Dental Assistant
River City Dental
11.2005 - Current
- Assist dentists during numerous procedures (ie composite and amalgam restorations, crown preparations and delivery, extractions, full and partial denture prosthesis, implant placement, root canals)
- Train and educate chairside assistants and practicum students within their scope of practice
- Skillful at taking alginate impressions and using the 3Shape Trios scanner
- Prepare and apply dental materials during restorative procedures
- Fabrication of study casts, whitening trays and sports guards
- Knowledgeable with digital dental charting (Power Practice/Tracker) and digital radiography software (Adstra/SafeCom)
- Manage dental supply inventory and maintain a budget
- Utilize advanced dental equipment proficiently, including intraoral cameras and digital radiography tools, to support comprehensive patient assessments
- Document and update patient's dental health information, medical history and vital signs
- Educate patients on strategies for boosting oral hygiene
- Optimize patient's and office staff's safety by strictly following sterilization protocols
- Improve patient comfort by providing thorough explanations of dental procedures, addressing concerns and reassure their confidence in care they receive
- Consult with patients to ensure full understanding of treatment options and answer any questions appropriately
- Assist receptionists by preparing invoices and accurately planning future dental treatment
- Maintain professional development through ongoing continuing education courses
Call Center Representative
Convergys
04.2003 - 10.2003
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Provided customers with understanding billing statements.
- Approved and terminated customer contracts upon request.
- Responded to customer calls to answer questions about products and services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Assisted customers by answering questions and responding to inquiries.
Slot Attendant and Table Games Dealer
Lake City Casino
05.2000 - 06.2003
- Delivered jackpot prize payouts.
- Counted cash and casino chips to accurately reconcile transaction reports.
- Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
- Handled money, ticket and chips exchanges for customers.
- Calculated wins or loses and bet settlements.
- Authorized and verified all transactions.
- Maintained proper game security.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Education
Certificate - Dental Assistant Program
Malaspina University
Nanaimo, BC2005
High School Diploma -
Norkam Secondary School
Kamloops, BC1998
Skills
- Committed to skill development
- Detail-oriented efficiency
- Attentive to patient needs
- Strong organizational abilities
- Aligns individual responsibilities with team objectives
- Basic life support training
- Inventory and budget management
- Strategic issue resolution
- Patient education
Timeline
Certified Dental Assistant
River City Dental
11.2005 - Current
Call Center Representative
Convergys
04.2003 - 10.2003
Slot Attendant and Table Games Dealer
Lake City Casino
05.2000 - 06.2003
Certificate - Dental Assistant Program
Malaspina University
High School Diploma -
Norkam Secondary School
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