CHRISTINE KANNO
Burnaby,British Columbia
Summary
Motivated HR Manager with background overseeing HR policies and procedures while supervising department staff. Expert at directing wide-ranging human resources responsibilities by tackling, prioritizing and delegating tasks to staff. Focus on remaining competitive among industry companies by creating desirable culture and programs. Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
HR Manager
Novarc Technologies Inc.
01.2023 - 04.2024
- Manages full cycle recruitment, orientation, training, performance management, policy management, benefits administration, payroll coordination; employee relations, conflict management; culture building; annual and mid-year reviews; compliance with laws, regulations and best practices and organizational and strategic planning.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Improved workplace culture through the development and implementation of diversity initiatives.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Supervised and mentored direct reports and developed talented HR teams.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Evaluated compensation packages competitively against industry benchmarks to attract top talent while managing budgetary constraints effectively.
- Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
- Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
HR Manager
Strata Engineering Inc
09.2021 - 08.2022
- Manages full cycle recruitment, orientation, training, performance management, policy management, benefits administration, payroll coordination; employee relations, conflict management; culture building; annual and mid-year reviews; compliance with laws, regulations and best practices and strategic planning.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Motivated employees through special events, incentive programs, and constructive feedback.
HR Manager
Vitacore Industries Inc.
09.2021 - 07.2022
- Manages full cycle recruitment, orientation, training, performance management, policy management, benefits administration, payroll coordination; employee relations, conflict management; culture building; annual and mid-year reviews; compliance with laws, regulations and best practices and strategic planning.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Supervised and mentored direct reports and developed talented HR teams.
HR Manager
Gilic Developments
04.2018 - 03.2020
- Responsible for full cycle recruitment, orientation, training, performance management, policy management, payroll and benefits administration and culture/brand building
- Also responsible for managing day-to-day IT issues, approvals, procurement, licensing and software management, employee training and server backups
- Additionally, manages the budget of the corporate office which includes inventory and supplies, company vehicles and insurance renewals, office renovations and relocations and site office set up
- Assists in leasing and property administration which includes office tours, and office relocation and renovation
- Plans, monitors, oversees, and manages major office renovation and move
- Collaborates with the leadership team to ensure the operations department mirrors corporate strategy
- Builds and maintains employee and client engagement.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Improved workplace culture through the development and implementation of diversity initiatives.
Senior Executive Assistant to CEO
Gilic Developments
04.2018 - 03.2020
- Manages the CEO's calendar, appointments, commitments, and meetings
- Attends meetings on behalf of the CEO with consultants and partners
- Drafts communications on behalf of the CEO, the Chairman, and the Controller.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Developed strong relationships with internal departments to facilitate cross-functional collaboration on key initiatives driven by senior leaders.
- Assisted senior management with major initiatives and projects.
- Boosted productivity levels through the development of streamlined administrative procedures and protocols.
Executive Assistant to CEO/ Office Manager
Omicron AEC
05.2017 - 03.2018
- Supports the CEO, CFO and Executive team in areas of operations, C-Level support, board and shareholder support, HR management, paralegal, and marketing/HR and corporate social responsibility contributor.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Facilitated training and onboarding for incoming office staff.
- Worked with senior management to initiate new projects and assist in various processes.
Office Manager / Bookkeeper / Junior Accountant/ Accounting Associate
Various temporary and contract assignments
01.2015 - 01.2017
- Performed various roles including office manager, bookkeeper, junior accountant, and accounting associate.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Controlled finances to lower costs and keep business operating within budget.
Executive Assistant / Corporate Secretary Assistant
TELUS COMMUNICATIONS INC.
01.2011 - 01.2014
- Managed the day-to-day operations including HR matters for the department supporting executives and team
- Maintained Board policies, reports, and corporate governance materials
- Planned for future meetings of Board by putting together site tours, hiring vendors, and planning the budget to ensure all logistics flows smoothly.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
Vice President Assistant / Legal Admin Assistant
TELUS COMMUNICATIONS INC.
01.2008 - 01.2011
- Managed the day-to-day operations including HR matters for the department supporting executives and team
- Planned for future meetings of Board by putting together site tours, hiring vendors, and planning the budget to ensure all logistics flows smoothly.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Established performance goals for department and outlined processes for achievement.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Identified opportunities to improve business process flows and productivity.
Executive Assistant
LEDCOR PROPERTIES INC.
01.2002 - 01.2007
- Managed the day-to-day operations of the department supporting executives and team
- Managed day-to-day operations, including daily HR matters and benefits coordination
- Assisted with performance and annual reviews
- Assisted with terminations and offboarding.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
Properties Coordinator
LEDCOR PROPERTIES INC.
01.2002 - 01.2002
- Managed the day-to-day operations of the department supporting executives and team
- Managed day-to-day operations, including daily HR matters and benefits coordination.
- Developed strong relationships with tenants, fostering a positive community atmosphere within managed properties.
- Coordinated with vendors, contractors, and service providers to ensure timely completion of maintenance projects.
- Assisted with lease negotiations, ensuring mutually beneficial agreements for both tenants and owners.
- Improved overall property aesthetics through coordination of landscaping efforts and exterior maintenance tasks.
- Enhanced tenant satisfaction by efficiently addressing and resolving property-related concerns.
- Managed budgeting and financial reporting to maintain fiscal responsibility within the company.
Education
Bachelor of Science - Pharmacology And Mathematics
University of British Columbia
Vancouver, BCBachelor of Arts - Sauder School of Business-Diploma of Accounting
University of British Columbia
Vancouver, BCSkills
- HR policies and procedures
- New Employee Orientation
- HR processes
- Retention Strategies
- Payroll Administration
- Employee Relations
- Compensation and benefits
- Diversity and Inclusion
- Onboarding and Orientation
- Payroll
- Performance Management
- Training programs
- Employee Retention
- Recruitment Strategies
- Succession Planning
- Labor Relations
- Health benefits
- Employee evaluations
- Salary administration
- Workforce Planning
- Leadership Development
- Human Resources Operations
- Employee Handbook Development
- Employee Onboarding
- Company policies
- Recruitment and hiring
- Training and mentoring
Education Certifications
- CPHR, Chartered Professionals in Human Resources of BC & Yukon 2023
- HRD Employment Law Masterclass – completed February 11, 2019
- Chartered Professional in Human Resources – 2019 onwards
- Chartered Professional Accountants / CPA – completed accounting courses, 2016
- Certified Management Accountants / CMA – completed QuickStart and Accelerated Programs (Equivalent to University of British Columbia Diploma in Accounting), 2010
- WorkSafeBC Joint Health & Safety Certification, July 2023
- WorkSafeBC Occupational First Aid Level 1, January 2022 (expire January 2025)
- Certified Office Ergonomics Evaluator, HumanScale, January 2018
Accomplishments
- Cost savings over $180,000 through in house recruitment
- Assumed role with little handover.
- Employee retention and relations
- Rolled out DEI policy
- Set up HSA account
- Addressed employee engagement
- Cost savings over $100,000 through in house recruitment
- Effectively responded to WorkSafe audits and investigations
- Built probationary and performance management processes
- Workforce planning and conflict resolution
- Cost savings over $80,000 through in house recruitment
- Self-Studies, written and passed the CPHR NKE exam in 2020.
- Operational efficiency: set up key operational departments, accounts, and processes within 2 weeks
- Managed both the executive assistant role along with all operational objectives which resulted in a promotion to Operations Manager
- Located over $80,000 in operational savings for the current office renovation and move
- United Way Chair/Organizer: raised over $43,000 in donations
- Wrote and formulated a documents and records retention policy
- Operationally found cost savings close to $9,000 in the first 6 months
- Successfully submitted application for Platinum Recertification of Deloitte's Best Managed Companies
Skills Experience
- Full Cycle Recruitment
- Learning & Development
- Occupational Health & Safety
- Business & Resource Planning
- Leave Management
- Performance Management
- Policy Writing
- Handbook Development
- Benefits Negotiation & Administration
- Workplace Investigation
- Coaching & Mentoring
- Teambuilding & Event Planning
Languages
English
Full Professional
Certification
Certified HR Business Partner, 2024
CPHR, Chartered Professionals in Human Resources of BC & Yukon 2023
CIPD, 2024 (confirmed)
Timeline
HR Manager
Novarc Technologies Inc.
01.2023 - 04.2024
HR Manager
Strata Engineering Inc
09.2021 - 08.2022
HR Manager
Vitacore Industries Inc.
09.2021 - 07.2022
HR Manager
Gilic Developments
04.2018 - 03.2020
Senior Executive Assistant to CEO
Gilic Developments
04.2018 - 03.2020
Executive Assistant to CEO/ Office Manager
Omicron AEC
05.2017 - 03.2018
Office Manager / Bookkeeper / Junior Accountant/ Accounting Associate
Various temporary and contract assignments
01.2015 - 01.2017
Executive Assistant / Corporate Secretary Assistant
TELUS COMMUNICATIONS INC.
01.2011 - 01.2014
Vice President Assistant / Legal Admin Assistant
TELUS COMMUNICATIONS INC.
01.2008 - 01.2011
Executive Assistant
LEDCOR PROPERTIES INC.
01.2002 - 01.2007
Properties Coordinator
LEDCOR PROPERTIES INC.
01.2002 - 01.2002
Bachelor of Science - Pharmacology And Mathematics
University of British Columbia
Bachelor of Arts - Sauder School of Business-Diploma of Accounting
University of British Columbia
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