CHRISTINE IADIPAOLO
Toronto,Canada
Summary
A motivated, resilient and results-oriented business professional with experience as a key member of a management team. Commended for meeting or exceeding business goals in areas including business development, customer relations management and execution of sales and marketing strategies. Experienced in office and staff management, and financial/ administrative analysis and reporting. A highly creative, solution focused individual seeking to join a progressive growth-oriented company as a key member of its team.
Overview
17
17
years of professional experience
Work History
Client Executive, North America
Raise / The Ian Martin Group
2022.04 - Current
- Led cross-functional teams to develop innovative strategies, driving business growth and profitability.
- Presented compelling sales pitches that demonstrated the value of our offerings in meeting client objectives successfully.
- Mentored junior team members, fostering a positive work environment and encouraging professional growth.
- Increased revenue generation through the development and implementation of strategic sales plans.
- Conducted in-depth market research to identify trends, opportunities, and potential threats for strategic planning purposes.
- Implemented customer feedback systems to continually improve service delivery and exceed expectations.
- Expanded market share with targeted outreach initiatives for new business development.
- Continuously monitored industry trends to identify emerging markets or technologies offering potential new business opportunities.
- Established a reputation for exceptional problem-solving abilities by resolving complex issues that resulted in enhanced customer loyalty.
- Streamlined communication processes by implementing project management tools and best practices.
Account Manager
Raise/ The Ian Martin Group
2011.05 - 2022.03
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Branch Manager, Vaughan
Enterprise-Rent-A-Car
2008.10 - 2011.04
- Business Development and Customer Service Management: Commended for development and execution of targeted business development strategies resulting in significant revenue growth during fiscal year 2011
- This entailed: Investigation and assessment of customer and competitive environment and submitting recommendations to management for approval; Training and mentoring staff under my direction to utilize productive sales techniques to increase branch revenues
- Increased and subsequently exceeded minimum monthly corporate thresholds for quality customer satisfaction by proactively implementing and maintaining various customer service process improvements; Winner of three city wide sales contests each time placing in the top five amongst peers in 2010 and in the top ten in the East City for sales from January 2009 - May 2009
- Financial Reporting and Cash Management: Ensured that all financial and other reports required by head office were accurately prepared and submitted in a timely manner; Effectively managed and supervised branch receivables, including negotiating payment plans, collecting receivables, preparing write-offs for uncollectable amounts, and recommending accounts for referral to collections
- Staff Management: Provided continual performance feedback to staff under my direction with respect to adhering to various protocols regarding sales, customer service and administrative requirements; Prepared quarterly employee reviews for head office as well as recommendations for promotions or terminations; Managed and evaluated the efforts of Branch employees in providing a high level of customer service by adhering to the cycle of service and administrative protocol when interacting with clients
Project Coordinator / Executive Assistant
Toronto District School Board
2007.04 - 2007.08
- Liaised with accounting & administered payroll for the Tutors in the Classroom summer program; Prepared meeting minutes, booked meeting venues, and prepared seminar materials for Guidance Department
Deli Server
Loblaw Supermarkets Ltd.
2001.09
Education
PMP Certification (in Progress)
PMI Institute
11.2024
School of Continuing Studies - Foundations of Project Management
University of Toronto
08.2024
Bachelor of Arts - Honors Psychology/Business Management
University of Waterloo
Waterloo, ON01.2008
Skills
Client Relationship Management
Procurement processes
Problem-Solving
Flexible and Adaptable
Additionalworkexperience
- Charcoal Steakhouse, Server, 10/01/06, 01/01/08
- Loblaw Supermarkets Ltd., Deli Server, 09/01/01, 08/01/06
Volunteer Experience
- Kid’s Ability Center for Child Development, 01/01/08, 04/01/08
- University of Waterloo Federation of Students, 04/01/06, 04/01/08
References
Available upon request.
Languages
Timeline
Client Executive, North America
Raise / The Ian Martin Group
2022.04 - Current
Account Manager
Raise/ The Ian Martin Group
2011.05 - 2022.03
Branch Manager, Vaughan
Enterprise-Rent-A-Car
2008.10 - 2011.04
Project Coordinator / Executive Assistant
Toronto District School Board
2007.04 - 2007.08
Deli Server
Loblaw Supermarkets Ltd.
2001.09
PMP Certification (in Progress)
PMI Institute
School of Continuing Studies - Foundations of Project Management
University of Toronto
Bachelor of Arts - Honors Psychology/Business Management
University of Waterloo
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