Christine Huffman

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Receiving and fielding calls from health care professionals monitoring patients on certain medications. Afterwards, all information was documented appropriately and submitted to Abbvie, all the while developing and maintaining a great rapport with callers.

• Responded to customer requests for products, services, and company information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
• Improved resolution time with effective problem-solving for customer complaints.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.

• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
• Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
• Maintained high safety standards to ensure secure workplace for all employees and visitors.
• Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
• Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
• Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Maintained database systems to track and analyze operational data.

• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
• Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
• Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.

• Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
• Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
• Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
• Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
• Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
• Streamlined medication administration processes for increased safety and accuracy during busy shifts.
• Collaborated with interdisciplinary teams to develop comprehensive care plans for complex cases.

• Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
• Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
• Educated family members and caregivers on patient care instructions.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Managed patients recovering from medical or surgical procedures.
• Evaluated patient histories, complaints, and current symptoms.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.

• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
• Implemented care plans for patient treatment after assessing physician medical regimens.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.