Christine Horzempa
Wyebridge,ON
Summary
Experienced sales professional with over 15 years of expertise dedicated to providing exceptional customer service and creating dynamic customer experiences. Seeking a server position to leverage strong interpersonal skills and passion for hospitality. Proven track record in managing high-volume environments ensuring smooth operations and delivering top-notch service. Committed to exceeding customer expectations and fostering positive relationships to drive business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Window Sales Administrator
GENTEK
- Provide accurate and timely quotes for windows and doors from blueprints or submitted forms
- Provide technical support for products made in house and various external product lines to suit project
- Conducted consultations with builders to discuss product options on site and in office
- Liaison between contractor and window plant, coordinated shipping of product to site.
Business Development Manager
Phoenix Building Components
- Enhanced and strengthened relationships with new and existing customers while reporting directly to the President and working closely with the sales team
- Responding promptly to inquiries
- Conducting in-store visits and product information sessions
- Facilitating and hosting events such as customer appreciation days and plant tours to engage and strengthen relationships
- Visiting job sites prior to production of custom component manufacturing to ensure accuracy and to ensure ongoing customer satisfaction with our products
- Increased customer interest and understanding of previously underutilized product lines by outlining and clarifying the advantages of various manufactured and distributed products
- Gained technical knowledge of distributed product lines through research and independent learning as well as participating in training sessions provided by suppliers.
Sales Representative - Window Division
KP Building Products
- Responsible for developing business relationships and procuring new accounts in Lumber Yards as well as Window Dealers in a territory spanning Central and Eastern Ontario
- Ensured the key points of contact could confidently discuss our products while increasing their overall sales in the window category through offering extensive and repeated product training using product samples and training tools
- Competently and thoroughly inducing contacts to new product developments and offerings in a timely manner
- Appeared as an invited guest at store events for contractors to discuss and promote the product while gathering information about the current residential building market
- Maintained call logs and pertinent customer information in CRM while tracking account activity.
Sales Account Manager
Convoy Supply
01.2013 - 01.2017
- Sought out potential customers, created new accounts, and maintained accounts through cold calling, business development activity, and consistent contact
- Increased sales +30% year over year, which involved suggesting appropriate products to fit customers’ unique needs
- Developing strong business relationships that transformed occasional customers into loyal consistent customers
- Mediating client/credit department issues
- Collaborating with support staff to accommodate individual customers’ needs, including delivery preferences and specific stock to have on hand
- Recovered freight, increased profits per sale, and increased volume.
Inside Sales Representative
Convoy Supply
01.2012 - 01.2013
- Provided customers with knowledgeable support related to product, services, policies and procedures
- Managed property and monetary administration, daily planning of customer services and maintained adequate stock levels
- Created and maintained strong relationships with clients and coworkers
- Managed multi-line phone and paging system, ordered office supplies, scheduled required maintenance and prepared and balanced daily reconciliation records.
Inside Sales Representative
Spar-Marathon Roofing Supply
01.2009 - 01.2012
- Coordinated daily material deliveries utilizing 3 in house trucks, and worked with branches across Central Ontario and suppliers across North America to ensure on-time material delivery to customers
- Applied knowledge of office technology, credit card terminals, Microsoft programs, ADP software, Reynold & Reynolds to maintain office efficiency.
Skills
- Customer Service and Team Building
- Client Relationship Management
- Inventory Management
- Accurate Management of Financial Transactions
Awardrecognition
- Outstanding Sales Achievement, Convoy Supply 2016
- Most Improved Branch, Convoy Supply 2014
- Award for Most Improved Freight Recovery, Convoy Supply 2016
- Highest Percentage of Sales Increase Over Previous Year, Soprema 2014
Technicalandsoftwareskills
- Valid Ontario G License with Clean Abstract
- CRM
- MS Word
- Excel
- Divalto - ERP System
- Sales Force
Personal Information
Title: SALES AND CUSTOMER RELATIONSHIP SPECIALIST
Certification
Smart Serve
Timeline
Sales Account Manager
Convoy Supply
01.2013 - 01.2017
Inside Sales Representative
Convoy Supply
01.2012 - 01.2013
Inside Sales Representative
Spar-Marathon Roofing Supply
01.2009 - 01.2012
Window Sales Administrator
GENTEK
Business Development Manager
Phoenix Building Components
Sales Representative - Window Division
KP Building Products
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