Christine Hoang
Burnaby,BC
Summary
Proficient with 3 years of experience in customer service, communication, inventory, and operation management. Proven track record of effectively collaborating with small businesses on Marketing and Business Analysis initiatives, meeting and surpassing project objectives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operation Specialist
Woof Concept Inc.
04.2023 - 12.2023
- Oversaw day-to-day operations to ensure the smooth flow of processes and effective time management.
- Implemented new operational procedures, resulting in boosting efficiency by 30% and minimizing errors to the lowest levels.
- Utilized warehouse management systems (WMS) and analyzed inventory data to monitor performance metrics, forecast demand, and make informed purchasing decisions.
- Collaborated with internal departments, including customer support, sales, and marketing to guarantee customer satisfaction.
Social Media Supporter
Woof Concept Inc.
06.2023 - 12.2023
- Devised a social media strategy focused on TikTok to promote the brand, and boost follower and viewer counts.
- Supported Media Team to organize and coordinate sessions with brand ambassadors for a dedicated photoshoot day.
- Produced and edited TikTok videos, implementing SEO to create captivating and discoverable content.
- Delivered a notable 30% uptick in followers within a month, with videos reaching an impressive 10,000 views.
Sales Associate/Key Holder
Couturist, Trio Apparel Inc.
11.2020 - 10.2022
- Solved customer challenges and built lasting relationships by performing excellent interpersonal skills, and offering relevant products and services.
- Boosted sales and achieved monthly sales goals by applying up-selling and cross-selling techniques, and enhancing sales training and customer service.
- Maintained business operations moving smoothly by drafting sales reports, tracking stocks, monitoring store visual, and managing opening and closing procedures.
- Trained and developed new sales team associates in POS systems, products, selling techniques, store standards, and company procedures.
- Assumed managerial responsibilities in event of management absentees.
Education
BBA - Marketing & Business Information Analytics
Capilano University
North Vancouver, BC04.2023
Skills
- SEO
- Shopify
- MailChimp
- LucidChart
- Google Ads
- Google Analytics
- Microsoft Office
- Microsoft Visio
- Microsoft Excel: Power Pivot & DAX
- Tableau
- Power BI
- Basic Photo & Video Editing
Accomplishments
- Collected data from Statistics Canada and CRA statistics reports, and conducted data cleansing with Excel.
- Enhanced data manipulation related to the management or analysis of information in an increasingly digital world.
- Selected appropriate statistics topics with the given dataset and engaged a project charter with teammates.
- Organized and managed resources to complete project and meet objectives within defined scope, quality, time, and cost constraints.
- Built effective visualization dashboards by using analysis tools (Tableau and Power BI).
- Assessed the implications of project perspectives to develop and present recommendations.
Capilano University - Statistics Canada - CANDEV Data Challenge (2022)
Socio-economical Effects of CRB Benefit on Canadian Economy
Certification
- Shopify Basics
- Google Ads Search
- Tableau Essential Training & Creating Interactive Tableau Dashboards
Languages
- English
- Vietnamese
Reference
(Ready upon request)
Timeline
Social Media Supporter
Woof Concept Inc.
06.2023 - 12.2023
Operation Specialist
Woof Concept Inc.
04.2023 - 12.2023
Sales Associate/Key Holder
Couturist, Trio Apparel Inc.
11.2020 - 10.2022
BBA - Marketing & Business Information Analytics
Capilano University