Christine Hess
Administrative Assistant
Northern Bruce Peninsula,Ontario
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional support and service to customers and team members. Responsible, punctual and productive professional, offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Bookkeeper
Avon Co-operative Nursery School
Stratford, Ontario
02.2017 - 06.2021
- Co-operatively worked alongside Director and Board of Directors to assist in daily operations of Nursery School
- Executed professional, friendly and timely oral and written communications with daily secretarial duties via email, phone and in-person
- Maintained and streamlined file organization with appropriate record retention, keeping sensitive information confidential
- Responsible for banking, accounts payable and receivables, and monthly bank reconciliations
- Maintained flexibility to assist other team members and roles as required for operations
- Administered biweekly payroll, R.O.E.’s and T4 remittances for all staff
- Purchased and maintained supplies, adhering to annual budgets
- Attended and contributed to monthly board and staff meetings
- Proficient in Microsoft Word, Excel and Quickbooks
- Worked with outside agencies like the City of Stratford & accountant for reporting, grant application and year end financial preparation
- Participated and assisted in organizing numerous community events
Senior Accounting Clerk - Central Mortgage Unit
Scotiabank
Stratford, Ontario
05.2012 - 02.2017
- Communicated professionally via e-mail, phone and fax with internal and external bank partners and law offices daily
- Resolved discrepancies/changes submitted by branch partners in a timely manner to ensure no negative impact to customers
- Selected to pilot new procedures and create training material accordingly for co-workers
- Trained new and existing colleagues on mortgage lending setup, maintenance and payout procedures
- Exemplified flexibility switching between tasks with a priority based workload
Customer Service & Support Rep. - Branch
Scotiabank
Stratford, Ontario
07.2007 - 05.2012
- Worked front line and mid-office to complete customers transactional banking requests and investigating/referring when applicable
- Ensured compliance of anti-money laundering, customer identification, confidentiality and cash holding policies
- Accountable for ordering, receiving and shipping cash daily for branch
- Successfully worked in a fast-paced, noisy environment, while remaining focused to ensure task completion
- Demonstrated on the spot conflict resolution and follow up; took ownership to identify and solve customer issues
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Created and maintained customer files; prepared and executed documentation for sales team
- Worked collaboratively with customers and team members to discover creative banking solutions for clients
Education
Diploma - Business
Fanshawe College
London, ON04.2007
Skills
- Multitasking and Time Management
- Strong Organizational Skills
- Document and File Management
- Administrative and Clerical Support
- Reception Duties
- Positive & Collaborative Team Member
- Professional Correspondence
- Confidentiality and Data Protection
Certification
- [Mental Health First Aid Certificate], Mental Health Commission of Canada - February 2020
Timeline
Administrative Assistant/Bookkeeper
Avon Co-operative Nursery School
02.2017 - 06.2021
Senior Accounting Clerk - Central Mortgage Unit
Scotiabank
05.2012 - 02.2017
Customer Service & Support Rep. - Branch
Scotiabank
07.2007 - 05.2012
Diploma - Business
Fanshawe College