Christine Goulet
Valencia,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
29
29
years of professional experience
1
1
Certification
Work History
L.A. Basin WIC Agencies Board Member
California WIC Association
07.2024 - Current
- Fostered collaboration among board members, promoting open communication and shared decision making.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
Associate Director, WIC Program
Northeast Valley Health Corporation
07.2015 - Current
- Kept operations responsive with proactive troubleshooting and problem-solving of routine and complex concerns.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Managed and motivated employees to be productive and engaged in work.
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce.
- Monitored and handled all employee claims, including performance-based and harassment incidents.
- Reviewed job applications to identify, vet and recommend optimal candidates.
- Identified and implemented strategic plans in collaboration with project leadership.
- Supervised site investigations, reported issues and escalate those that require further assistance.
- Evaluated employee performance on annual basis and conveyed constructive feedback to improve skills.
- Mentored junior staff members, providing guidance on professional development opportunities and career progression paths within the company.
Area Manager, WIC Program
Northeast Valley Health Corporation
08.1996 - 07.2015
- Oversaw and optimized work of 12 Supervisors and 30 paraprofessionals performing high-quality nutrition education focused work.
- Provided guidance on policies and procedures to harmonize responses to complainants and ensure appropriate investigation and resolution of grievances.
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
- Instructed senior leaders on appropriate employee corrective steps.
- Discovered and resolved complex issues that affected management and business decisions.
- Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
- Applied leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Education
Master of Science - Nutrition Sciences
California State University - Northridge
Northridge, CA1996
Bachelor of Science - Public Health Education
California State University - Northridge
Northridge, CA1991
Skills
- Strategic leadership
- Key relationship management
- Active listening and advising
- Interpersonal Communication
- Staff Management
- Critical thinking
- Time management
- Documentation and reporting
Affiliations
- Member, The Academy of Nutrition and Dietetics. 1996 to Current
Certification
- Academy of Nutrition and Dietetics: Nutrition: Registered Dietitian
- University of Los Angeles: Lactation: Certified Lactation Educator
- National WIC Association: Leadership: Leadership Academy
- Northeast Valley Health Corporation 2022 Outstanding Leadership Award Recipient
Timeline
L.A. Basin WIC Agencies Board Member
California WIC Association
07.2024 - Current
Associate Director, WIC Program
Northeast Valley Health Corporation
07.2015 - Current
Area Manager, WIC Program
Northeast Valley Health Corporation
08.1996 - 07.2015
Master of Science - Nutrition Sciences
California State University - Northridge
Bachelor of Science - Public Health Education
California State University - Northridge
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