Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine George

San Bernardino

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience

Work History

LTE Warehouse Associate

Kohl’s Distribution Center
10.2024 - 12.2024
  • Scanning and verifying customer orders for accuracy ready to be shipped.
  • Assisting other associates with problem solving to complete orders.
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
  • Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
  • Stocked and organized products in warehouse for easy accessibility and order fulfillment.
  • Adapted quickly to new technologies introduced into the workplace, enhancing overall productivity levels.
  • Actively participated in ongoing training sessions offered by the company to enhance skills and knowledge base.
  • Supported warehouse operations through cross-training in other departments such as receiving, order picking, and stocking shelves.

Shift Manager

RED California Restaurants
04.2024 - 07.2024
  • Processing Reports for beginning and end of daily operations.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Managed staff hiring, training and supervision.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Coordinated merchandising, promoted new products and increased brand awareness.

Mail Sorter

D’Nata
11.2019 - 05.2024
  • Receiving and sorting shipments of mail.
  • Assisting Team Leads when needed to prioritise mail types.
  • Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
  • Collaborated with team members to ensure timely processing of high-volume mail shipments.
  • Maintained a clean and organized work environment for optimal sorting efficiency.
  • Assisted in the training of new employees, sharing best practices for efficient mail sorting processes.
  • Maximized productivity by efficiently managing workflow during peak hours or periods of high volume activity.
  • Improved overall workplace safety through proper handling of hazardous materials and packages.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.

Marketing Agent

Diamond Resorts International
05.2019 - 07.2020
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Completed daily and weekly sales reporting using assigned tools.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Qualified leads and set up customer appointments for outside sales team.
  • Utilized effective time management strategies to prioritize tasks for optimal productivity.
  • Asked pertinent questions to understand customer requirements.
  • Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
  • Improved overall call quality by adhering to company guidelines and best practices consistently.
  • Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
  • Called prospective customers in designated market area to qualify leads.
  • Recorded contact information of customers and potential customers in internal database.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Recorded and updated customer information in online systems.
  • Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
  • Collaborated with other team members to achieve monthly sales targets consistently.
  • Boosted lead generation by identifying and targeting potential customer segments with high interest.
  • Fostered positive team environment by sharing best practices in telemarketing strategies and techniques.
  • Streamlined qualification process for potential leads, ensuring more efficient use of calling time.
  • Overcame objections using friendly, persuasive strategies.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Set up appointments with interested customers according to schedule availability.
  • Made average of 150 outbound and inbound calls per day.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Pitched products and services to potential customers, securing new deals and sales opportunities.

Debt Collector

Collection Technology Inc.
09.2013 - 06.2018
  • Collected on delinquent accounts to reduce overdue balances.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Contributed to team success by consistently meeting or surpassing established performance metrics with professionalism and expertise.
  • Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Regularly monitored accounts to identify overdue balances and potential areas of risk.
  • Maintained comprehensive knowledge of state and federal debt collection laws, protecting the company from potential legal issues.
  • Adapted quickly to changes in industry regulations, incorporating new requirements into daily workflow without compromising productivity or results.
  • Resolved complex cases involving bankruptcy filings or disputed claims by working closely with internal departments and external agencies as needed.
  • Verified compliance with relevant laws, regulations and best practices related to customer account management.
  • Developed rapport with debtors by demonstrating understanding of their situations while clearly outlining available solutions for resolving debts owed.
  • Enhanced database accuracy, meticulously updating debtor information and payment records.
  • Secured significant debt recoveries, employing persuasive negotiation tactics to encourage prompt payment.
  • Built strong relationships with debtors, fostering cooperative environment for discussing and resolving outstanding debts.
  • Enhanced team performance with regular training sessions on negotiation and communication techniques.
  • Facilitated seamless communication between legal teams and clients, preparing detailed case documentation for legal proceedings when necessary.
  • Fostered culture of respect and empathy, guiding debtors towards feasible payment solutions without compromising on amount owed.
  • Conducted thorough research on debtor financial status to inform appropriate collection strategies, enhancing successful debt recovery.
  • Improved recovery rates by negotiating payment plans tailored to individual debtor circumstances.
  • Maintained compliance with all federal and state debt collection laws, ensuring ethical collection practices.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Responded to customer inquiries and provided detailed account information.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.

Education

Diploma -

John Marshall High School
Los Angeles, CA
06.1991

Skills

  • Detail-oriented data management
  • Team leadership
  • Prioritization and scheduling
  • Debt collection techniques
  • Results-driven approach
  • Analytical problem-solving
  • Proficiency in MS Outlook and Excel
  • Client account management
  • Payment structure creation
  • Effective multitasking
  • Managing customer account updates
  • Proficiency clairity, simplicity
  • Proficiency in Oricle, Artiva, auto-dialer
  • Experience with WMS and RF scanners

Timeline

LTE Warehouse Associate

Kohl’s Distribution Center
10.2024 - 12.2024

Shift Manager

RED California Restaurants
04.2024 - 07.2024

Mail Sorter

D’Nata
11.2019 - 05.2024

Marketing Agent

Diamond Resorts International
05.2019 - 07.2020

Debt Collector

Collection Technology Inc.
09.2013 - 06.2018

Diploma -

John Marshall High School

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Christine George