Christine Fox
Qualicum Beach,British Columbia
Summary
Driven Inside Sales Representative with a proven track record at Foxcraft Stoneworks Inc, enhancing customer satisfaction and expanding client base through exceptional customer service and product knowledge. Skilled in relationship building and fluent in French and English, I increased sales revenue by fostering strategic partnerships and leveraging client relationship management skills. Talented [Job Title] successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Highly experienced [Job Title] known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
18
18
years of professional experience
Work History
Inside Sales Representative
Foxcraft Stoneworks Inc
Maple Ridge, BC
09.2001 - 12.2019
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Monitored industry news and trends to stay up-to-date on competitive landscape.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Presented professional image consistent with company's brand values.
- Developed, maintained and utilized diverse client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Built strong client rapport to establish diversified network of connections.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Attended trade shows and conferences regularly to increase brand visibility.
- Negotiated contracts skillfully, securing favorable terms for both the company and its clients.
- Improved customer retention rates by addressing concerns proactively and providing exceptional service throughout the sales process.
- Collaborated with internal teams to fulfill orders and meet customer needs
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
Associate of Arts - Arts
Broward Community College
Fort Lauderdale FloridaSkills
- Customer Service
- Attention to Detail
- Exceptional customer service
- Cheerful and energetic
- Product Knowledge
- Customer Relationship Management
- Organized and Efficient
- Interpersonal Communication
- Relationship Building
- Client Relationship Management
- Sales expertise
- Cold calling expertise
- Sales closing
- Fluent in French and English
Languages
English
Native or Bilingual
French
Native or Bilingual
Interior design, painting, sculpture
I have helped many friends and family with interior design projects as well as my own homes. I have been a professional painter, selling many pieces of my work, I also developed a line of garden art sculptures as a business .
Timeline
Inside Sales Representative
Foxcraft Stoneworks Inc
09.2001 - 12.2019
Associate of Arts - Arts
Broward Community College